VIP Corporate Travel Agent NA
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
They deliver good consistent customer service and will also contribute to Encores revenue and profitability by offering relevant complementary products and services. For example every air reservation request including 1 night away from the travellers home airport should include an offer to reserve a hotel within their travel policy.
VIP agents are extremely attentive and anticipate the needs of their travelers. They learn traveler preferences and needs and are sure to respect them in all reservations. With a proactive can-do attitude and exceptional problem-solving skills the VIP Corporate Travel Agent is dedicated to exceeding expectations going above and beyond to ensure every clients needs are met seamlessly.
Requirements
Key responsibilities
- International travel reservations and modifications
- Deep understanding of loyalty programs
- Is a resource to their colleagues and proactively answers questions and shares tips and tricks and their applications
- Considered for dedicated or complex accounts
- Completes document verification and able to complete a pre-check process for each of their travelers.
- Advises on entry requirements and acts as a resource to their clients providing meaningful and helpful insight on their travel plans.
- Wows our clients with exceptional service attention to detail and responsiveness.
EDUCATION & EXPERIENCE
- 10 years of travel industry experience
- College Diploma (minimum)
- Travel School (nice to have)
- University Degree (nice to have)
KNOWLEDGE SKILLS & ABILITIES
- Developed soft skills which help to control the interaction and bring the traveler to a solution in the fewest exchanges possible
- Interpersonal skills effective communication with colleagues and other teams eloquent and effective persuasive writing
- Developed and demonstrated customer orientation
- Advanced soft skills that allow you to build relationships with our clients
- Advanced knowledge of the Travel Industry its rules and processes
- Assumes mistakes and works to correct them
- Well organized and able to manage priorities
- Demonstrated problem-solving skills
- Obsessed with service delivery and all things travel
- Able to prioritize workload effectively to meet Service Level Agreements in all client interactions.
Required Skills:
Required Skills and Experience 1 to 3 years of experience in sales development account coordination or business development Experience in corporate travel travel management or a related industry is strongly preferred Strong communication skills and a professional presence in writing and in meetings Comfortable managing multiple priorities at once with strong attention to detail Proficiency with CRM tools ideally Zoho Ability to work independently with a high level of ownership and follow through Personal Attributes Self motivated with a strong work ethic Driven to learn and continuously improve Positive attitude with a collaborative mindset Comfortable engaging executives and decision makers
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
