Operations Analyst

The Operations Analyst plays a pivotal role in ensuring organizational alignment with corporate governance internal policies and procedures regulatory standards and industry best practices.

This role supports the development implementation and maintenance of governance frameworks & initiatives that drive process improvements enhance efficiency strengthen compliance and reduce risk. Operating as a subject matter expert (SME) the Operations Analyst will collaborate cross-functionally to support change management activities that foster a culture of operational excellence and compliance across the organization.

Key Responsibilities:

Policy & Procedure Governance:

• Administer and continuously improve the policy and procedure governance framework to ensure ongoing compliance with applicable standards regulations and best practices.

• Collaborate cross-functionally to develop review and communicate new and updated policies to impacted stakeholders.

• Monitor and report on adherence to governance protocols and recommend enhancements as necessary.

• Process Improvement & Operational Efficiency:

• Analyze existing policies to identify gaps and opportunities to streamline.

• Recommend and implement changes that drive greater operational efficiency while ensuring compliance with internal and external standards.

• Collaborate with cross-functional teams to standardize processes and develop best practices that support organizational goals.

• Support the integration of new technologies and tools that automate routine compliance activities reducing manual effort and minimizing risk.

• Deploy metrics and key performance indicators (KPIs) to measure the effectiveness of process improvements and guide continuous enhancement efforts.

Project Coordination & Risk Management:

• Oversee assigned projects from planning through execution managing timelines resources stakeholder collaboration meetings and risk mitigation to ensure successful delivery.

• Lead initiatives to ensure the effective integration and adoption of risk management policies procedures and processes including the development of targeted training materials and resources as well as the coordination of risk-focused communications.

• Maintain comprehensive project records including project plans schedules risk logs change requests and meeting notes.

• Serve as the subject matter expert in embedding risk management and compliance training into broader organizational change programs ensuring alignment with regulatory requirements and best practices.

• Advise stakeholders on industry-leading approaches for managing organizational change with an emphasis on maintaining regulatory compliance mitigating risk and minimizing operational disruption.

Stakeholder Engagement & Communication:

• Cultivate strong relationships with key stakeholders across the enterprise including but not limited to Legal Finance Human Resources Information Technology Contract & Procurement and client-facing Operations teams.

• Communicate complex requirements in clear actionable terms to audiences at all levels of the organization.

• Prepare and present compliance reports training analytics and program updates to leadership as required.

• Create and disseminate change management communications and resources that facilitate seamless implementation of new or revised risk management policies and procedures.

Qualifications:

• Bachelors degree in Business Business Administration Public Policy Risk Management Compliance or related field (advanced degree preferred).

• 5 years of experience in compliance governance or related regulatory roles.

• Strong understanding of regulatory frameworks and policy development processes.

• Experience with document management systems and compliance tracking tools.

• Demonstrated expertise in risk management methodologies and frameworks.

Preferred Professional Skills:

• Ethical judgment and integrity.

• Strong influence and collaboration abilities.

• Resilient and adaptable to shifting priorities and challenges in dynamic environments.

• Analytical mindset with proactive problem-solving capabilities.

• Highly organized with strong attention to detail.

• Commitment to continuous learning.

• Strong analytical organizational and project management skills.

• Excellent written and verbal communication abilities.

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: