Analyst, Business Strategy & Operations

Were looking for a smart driven individual to join our Operations and Supply Chain team who is ready to solve interesting and challenging problems across the digital claims experience. This role is ideal for someone who enjoys digging into complex operational questions using data to uncover insights and optimizing processes to reduce inefficiencies.

In this high-visibility role you will work on initiatives that directly impact customer experience operational efficiency and business outcomes. Youll be expected to be detail-oriented hands-on and comfortable operating in ambiguity while driving work forward.

This is a hands-on role that blends analysis and execution. You will support and drive work across defined initiatives partnering closely with cross-functional teams to turn insights into tangible improvements across the digital claims journey.

What Youll Be Doing:

• Analyze operational datasets claims data and customer feedback (including NPS) to understand trends risks and opportunities
• Support and design projects that improve the digital claims experience across customer experience operational efficiency and cost
• Build and maintain operational dashboards to monitor key performance indicators and inform decisions
• Partner with Product CX Analytics and Supply Chain teams to streamline processes through documentation automation and process improvements
• Drive execution on high-priority initiatives by tracking progress surfacing risks and ensuring work is completed with quality and follow-through
• Translate findings into clear actionable insights and recommendations that inform broader decision-making

Qualifications :

• 3 years of relevant work experience ideally in operations strategy analytics or a similar environment
• Strong skills in Excel and PowerPoint; comfort working with data to answer business questions
• Experience using data to support fact-based decisions and process improvements
• Willingness to roll up sleeves and contribute directly to execution
• Familiarity with SQL Tableau or similar tools is a plus but not required
• Proven ability to manage cross-functional projects and drive outcomes independently.

Youre Our Ideal Candidate If You Are

• Are a strategic and critical thinker who thrives on independently solving operational challenges with data-driven solutions.
• Analytically minded and able to explain not just what is happening but why
• Comfortable juggling multiple priorities in a fast-paced remote environment
• A self-starter with a continuous improvement mindset
• Collaborative pragmatic and motivated to make an impact

Additional Information :

At SquareTrade youll have access to: 

• Medical dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)   
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension 
• $75/month budget to help prioritize your physical wellbeing 
• $80/month stipend to subsidize connectivity costs 
• Mental health resources including free 1:1 therapy coaching sessions and digital resources 
• Supportive leave policies 
• Flexible Time Off Policy in addition to 9 Company Holidays 
• Tuition reimbursement up to $5250 per year to further your personal educational advancement desires 
• Hybrid work arrangements with regular investment in gatherings and offsites to connect with dispersed team members 
• Various corporate perks and discounts 

SquareTrade estimates the possible base compensation for this role to be in the range: $75K - $115K

The candidate(s) offered this position will be required to submit to a background investigation.

The Team:   your information will be kept confidential according to EEO guidelines.

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SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race religion color national origin sex gender identity gender expression sexual orientation age marital status veteran status or ability status.  It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore any discriminatory action taken on account of an employees ancestry age color disability genetic information gender gender identity gender expression sexual and reproductive health decision marital status medical condition military or veteran status national origin race (include traits historically associated with race including but not limited to hair texture and protective hairstyles) religion (including religious dress) sex or sexual orientation that adversely affects an employees terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship including but not limited to hiring training salary administration promotion job assignment benefits discipline and separation of employment. 

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Remote Work :

Yes

Employment Type :

Full-time