Value Based Care Outreach Coordinator LPN Population Health Zanesville Full Time 02.04.2026

Zanesville, OH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

MVHC is growing and has an immediate opportunity for a Value - Based Care Outreach Coordinator LPN to join our Team!

Thank you for your interest in Muskingum Valley Health Centers and for considering MVHC as your next career path! At MVHC we believe it takes a team to help change the face of health care. MVHC serves as a critical healthcare resource to ensure that all members of our community have access to affordable and high-quality health care. Our staff is dedicated constantly learning and eager to make a difference in the lives of the thousands of patients we serve each year. We strive to hire those who embrace our mission and values and pride ourselves in developing a team of employees that you can call family. If you want to make a difference and are passionate about what you do consider MVHC for future employment and a rewarding career!

We invite you to review the job posting below. If you meet the requirements and qualifications for this opportunity we encourage you to apply.

General Summary

The Value-Based Care LPN Outreach Coordinator supports MVHCs population health and value-based care initiatives by conducting proactive outreach to patients closing care gaps and coordinating services with our RN care management team that improve quality outcomes. This role works closely with care managers and quality teams to engage patients in preventive care chronic disease management and post-discharge follow-up.

Minimum Qualifications:

High school diploma
Completion of an accredited educational program for Practical Nurse and current non-restricted Ohio LPN license.
Current CPR certification required
Up to date immunizations as required by MVHC
Good written and verbal communication skills
Good computer skills; proficiency with office equipment personal computers and word processing
Ability to multi-task
Strong critical thinking skills and accuracy
Knowledge of general office procedures and practices

Working Conditions:

Lifting up to 20 lbs occasionally
Carry up to 20 lbs occasionally
Sitting 1-2 hours at a time
Must be able to operate a multi-line telephone
Must be able to read write and understand English well
Must have skills and knowledge of software as designated by practice
Withstanding pressure and deal with emergency situations as needed
Average working hours with possible non-traditional hours
Ability to deal with upset or disgruntle patients in order to deescalate the situation
Normal coordination and/or visual and aural attention in connection with the standard flow of work
Repetitive movements of the hands wrists and fingers; good visual acuity (with or without correction)
Good working conditions in an office environment
Manual dexterity and ability to sit for long periods are required
Listening skills sustained concentration and efficiency under difficult situations are at times required to maintain patient flow

Duties and Responsibilities:

Develops and maintains patient relationship by making patient feel at ease
Conduct outbound and inbound patient outreach via phone portal and other communication methods to support value-based care programs
Identify and address care gaps related to preventive screenings chronic conditions and quality measures (e.g. HEDIS CMS ACO metrics)
Educate patients on recommended care medication adherence and follow-up appointments
Coordinate care with providers care managers social workers and community resources
Perform post-discharge and transitional care follow-ups as assigned
Document outreach activities assessments and interventions accurately in the EHR
Support quality improvement initiatives and audits
Maintain compliance with HIPAA and organizational policies
Maintains strict patient confidentiality at all times
Manages all communication in Artera (text messaging platform)
Schedule patients for appointments
Responds efficiently and accurately to patient calls explaining possible solutions and ensuring that patients feel supported and valued
Engage in active listening with callers confirming or clarifying information
Conducts inpatient follow up calls scheduling the appropriate follow up appointment(s)
Provides assistance to patients as needed
Communicates effectively with patient in an effort to gather necessary information
Maintains professional and relationship building etiquette when handling customers third party payers hospitals and other outside contracts
Follows rules and procedures for routine tasks
Handle difficult situations appropriately
Performs data entry
Remains pleasant polite and efficient while handling difficult situations
Accepts constructive feedback from supervisors and works to improve performance
Exhibits pride in the job and with Muskingum Valley Health Centers mission and values
Maintains the privacy of patient information and the security of all records
Concentrates and works effectively despite distractions
Adheres to all MVHCs policies and procedures fully cooperating with the MVHC Compliance Program

Position details:

Full Time with Benefits

About MVHC:

Founded in 2008 MVHC serves as a best-in-class health care resource to ensure all members of the communities we serve have access to high-quality affordable health care. As your community of care we are dedicated to serving the primary care needs of the residents in each of our convenient locations in Muskingum Morgan Coshocton and Guernsey counties. We are local non-profit and community owned. The MVHC community is comprised of more than 500 staff and providers committed to health care and we truly appreciate the opportunity to improve the lives of residents in the communities we serve!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.

Why join MVHC

At MVHC we strive to create an environment which promotes healthy work-life balance one that provides you the opportunity to make a difference in the lives of our patients while maintaining your family and personal objectives. This is an exciting time of growth for MVHC where we are positioned to expand access to the communities that we serve. We hope that you will consider joining the MVHC team.

Employee satisfaction rating of 90%
Equal opportunity employer; selection of applicants for employment is based only on qualifications and the requirements of a specific job
We are local non-profit and community owned
We offer a team approach to patient-centered comprehensive primary care

Well also reward your hard work with:

A comprehensive benefits packageincluding medical dental vision prescription drug and a health savings account option for those who qualify.
- All insurance benefits are available for both employee and family regardless of what a spouse may be offered through his/her employer.
401k with employer match for those who qualify.
Paid time off plus seven paid holidays per year for those who qualify.
Employer paid life insurance.
Life insurance voluntary benefits.
Employee Assistance Program (EAP).
Educational Assistance Program for those who qualify.
Access to Credit Union.
Wellness program:
- Ability to earn an insurance premium reduction for those who qualify.
- Fitness membership monthly stipend.
And much more!

Thank you for considering a career with MVHC! Come join our dedicated team and see what is possibleGrow with us!

Required Experience:

MVHC is growing and has an immediate opportunity for a Value - Based Care Outreach Coordinator LPN to join our Team!Thank you for your interest in Muskingum Valley Health Centers and for considering MVHC as your next career path! At MVHC we believe it takes a team to help change the face of health c...