Patient Care Coordinator

Compensation: Competitive based on experience

Type: Full-Time

Drive Care Forward. Guide Decisions. Create Confidence.

At Sage Veterinary Imaging we help pets get answers through advanced human-quality diagnostic imaging. Our work changes outcomesand it starts with confident conversations that help pet owners and referring veterinarians move forward with the right next step.

This role is a consultative position focused on treatment coordination patient care guidance and advanced imaging services. Youll work directly with pet owners and veterinary partners to explain options remove barriers and help cases progress from referral to resolution.

If youre energized by influence thrive in fast-paced environments and enjoy guiding people toward confident decisions this role was built for you.

What Youll Do

• Serve as the primary point of contact for pet owners and referring veterinary teams driving sales of advanced imaging

• Lead conversations that connect clinical recommendations to clear next steps in care via phone email text and in-person

• Coordinate advanced imaging services by guiding clients through options timing and preparation

• Build trust quickly and maintain strong relationships that encourage repeat utilization and long-term partnerships

• Confidently discuss the value benefits and urgency of advanced diagnostic imaging Manage inbound and outbound communication to move cases forward efficiently

• Partner closely with clinical technical and operations teams to ensure seamless patient experiences

• Track follow-through documentation and scheduling to ensure nothing stalls or falls through the cracks

Who Thrives in This Role

• Innately helpful and comfortable guiding high-stakes conversations

• Motivated by outcomes momentum and closing the loop on patient care

• Confident explaining complex information in a clear reassuring way

• Resilient energetic and unfazed by objections or tough questions

• Relationship-drivenyou enjoy winning trust and becoming a go-to resource Professional polished and proactive

• Adaptable and quick-thinking in a dynamic clinical environment

What You Bring

• Previous experience in customer-facing success service coordination or consultative roles

• Veterinary or medical experience strongly preferred (but not required)

• Proven ability to influence decisions while maintaining empathy and professionalism

• Strong verbal and written communication skills

• Comfort using scheduling CRM and invoicing platforms (EzyVet HubSpot Slack G-Suite a plus)

• Reliable attendance accountability and follow-through

• Willingness to assist hands-on with patients when needed (training provided)

Schedule & Benefits

• Full-time 8-hour weekday shifts

• Rotating half-day remote Saturdays (approximately once per month) Remote work option after full training

• Competitive hourly pay based on experience

• 401(k) with company match

• Health dental vision and life insurance

• Paid time off

• Continuing education and professional development