We are looking for a sharp organized and highly empathetic Account & Project Coordinator. You will be the vital bridge between our clients and our internal specialist teams (Creative Strategy Media and Production).
(6-month Maternity Cover with Opportunity to Convert into a Permanent Role)
What you will be doing:
Client Relationship Management: Manage day-to-day communications with professionalism and clarity. You are the first point of contact ensuring clients feel heard and responded to promptly.
Master of the Brief: Gather client requirements and translate them into well-structured actionable briefs. Youll own the briefing process ensuring our internal teams have every piece of info they need (objectives audience mandatories and timelines) to succeed.
Feedback Champion: Capture and document client feedback accurately. Youll ensure that revisions are unambiguous so that our creative and technical teams can execute accurately.
Project Orchestration: Coordinate timelines and approvals across multiple stakeholders. You will maintain status documents and trackers religiously to ensure we hit every milestone.
Risk Mitigation: Proactively flag risks regarding scope timing or missing information. You dont just spot problems; you propose solutions early.
Meeting Excellence: Support the team with seamless meeting preparation including agendas detailed notes and aggressive follow-up on action items.
Quality Control: Act as the final line of defense to ensure work is delivered on time and meets the high-quality standards GrowthDesk is known for.
Qualifications :
Qualifications (Must Haves)
Experience: 12 years of client-facing experience (Agency Marketing PR Events Customer Success or Account Support).
Language: Exceptional spoken and written English. You should be comfortable writing polished professional client emails and concise summaries.
Attention to Detail: An eagle eye for detail. You spot the missing mandatory the inconsistent font or the gap in a timeline before anyone else does.
High EQ: High empathy and emotional intelligence. You can manage client expectations and handle tough feedback tactfully and gracefully.
Organization: Strong time management skills. You are comfortable juggling multiple tasks in a fast-paced startup environment.
Accountability: You are proactive and reliable. When you say youll close the loop the team knows its done.
Additional Information :
Additional Information
Growth Mindset: Work with a team that believes in cultivating growth and continuous learning.
Autonomy: We operate with a flat hierarchy. Youll have a high level of autonomy and the opportunity to make a real impact.
Perks: Quarterly profit sharing/bonuses competitive leave and a happy supportive work environment.
Think youve got what it takes to be part of the GrowthDesk family We cant wait to have you onboard!
Remote Work :
No
Employment Type :
Full-time
GrowthDesk is a Marketing Automation platform built for Small to Medium-sized businesses. Through its 2 flagship brands, DREA for Real Estate and SKALE for Retail, we empower our small to medium-sized businesses with a powerful and easy to use platform that allows them to easily and e ... View more