Senior CRM Account Executive, CPQ

The Senior CRM Account Executive CPQ will drive market success of ServiceNows Configure Price Quote (CPQ) and CRM Sales solutions. These solutions sit alongside our market-leading Service Management platform and unify the selling motion by giving sellers a single source of truth for products pricing quoting and deal execution.

What you get to do in this role:

The Senior CRM Account Executive leads the full sales cycle for our CPQ and CRM Sales products partnering closely with Solution Consulting Product and GTM teams. Responsibilities and activities may vary depending on territory industry coverage or account segmentation.

Support territory strategy and planning by aligning CPQ/CRM capabilities to account priorities whitespace and revenue opportunities
Lead discovery with customers to understand quoting challenges product complexity approval workflows and seller inefficiencies
Provide strategic input during account planning by identifying CPQ quoting automation or CRM workflow modernization use cases
Ensure recommendations into account strategy are aligned with Now Value principles quantifying business impact efficiency gains and AI-powered selling outcomes
Partner with SC & Specialist SC teams to define roadmap alignment and ensure product fit capability validation and competitive positioning
Coach AEs ADRs and account teams on CPQ/CRM opportunity triggers value messaging and how to position workflow automation within the broader selling motion
Lead the full sales cycle including qualification value-based selling demonstrations business case development and negotiation
Customize your time to the needs of the territory and account team while celebrating wins across the organization
Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications :

To be successful in this role you have:

• Deep experience in solution sales preferably within a CRM / Customer engagement/Customer Service Management /  CX / CPaaS / CCaaS / SOM vendor
• 8 years of sales experience within complex software or platform solutions selling CPQ CRM or Revenue/Sales Operations-related solutions
• An understanding of the CRM CX CSM or CPQ  solution-related business processes
• Familiarity with the Manufacturing Telco or Automotive industries
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Experience leading virtual or matrixed teams
• Ability to understand broad macro-level business IT needs for a prospective client
• Experience establishing trusted relationships with current and prospective clients and other teams
• Ability to produce new business negotiate deals and maintain healthy C-Level relationships
• Able to thrive in a fast paced growing deadline driven environment
• Willingness to go above and beyond to win in the market against stiff competition
• Ability to communicate complex issues in simple terms via written and oral media to a variety of different audiences
• Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
• Excellent communication and presentation skills
• Regional travel required offices in Munich Berlin Dusseldorf and Frankfurt
• Fluency in German and English essential
• Experience in leveraging or critically thinking about how to integrate AI into work processes quoting automation deal qualification or seller workflows. This may include using AI-powered forecasting tools automating approvals generating quote insights or exploring AIs impact on sales productivity

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time