Customer Success Manager SMB & Enterprise
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Job Location:
New York City, NY - USA
Yearly Salary:
$ 75 - 85
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role Overview
The Customer Success Manager (CSM) owns the end-to-end customer relationship after sale. Youll ensure customers onboard smoothly adopt the platform and achieve measurable outcomes. Youll be a trusted partner to customer leaders and a strong internal advocateworking closely with Sales Product and Operations to drive retention expansion and long-term partnerships.
This is a good fit for someone who thrives in ambiguity enjoys wearing multiple hats and is motivated by helping customers succeed.
What Youll Do
Customer Partnership & Engagement
Serve as the primary point of contact for a portfolio of customers
Build strong relationships with customer leadership and frontline operational teams
Represent the company to customers and act as the voice of the customer internally
Maintain regular proactive communication to ensure trust alignment and satisfaction
Customer Reviews & Value Delivery
Lead bi-weekly and monthly customer meetings covering:
Onboarding and implementation progress
Product usage success metrics and KPIs
Feedback risks and open issues
Use data and customer health indicators to deliver insights and recommendations that improve adoption and outcomes
Risk Management & Issue Resolution
Identify risks early and take action before they become escalations
Triage and coordinate issue resolution across internal teams
Ensure clear communication fast follow-through and documented closure
Cross-Functional Collaboration
Partner with Sales on pilots renewals and expansion opportunities
Share customer insights with Product to inform roadmap and improvements
Collaborate with Product and Engineering on testing troubleshooting and operational workflows
Onboarding & Training
Lead onboarding in partnership with customer teams and internal Sales/Product stakeholders
Train end usersincluding platform users and older adultsso they feel confident using the product
Ensure customers are enabled with the right materials workflows and best practices
What Were Looking For
Experience
5 years in Customer Success Account Management or a similar customer-facing role
Experience working with enterprise customers (healthcare experience preferred)
Experience managing a large book of business (100 accounts)
Experience working with technology or SaaS products
Comfort operating in fast-changing startup-style environments
Bachelors degree required
Skills & Attributes
Strong communication relationship-building and stakeholder management
Comfortable working with KPIs dashboards and customer health metrics
Strong presentation and facilitation skills
Highly organized with sharp attention to detail
Able to juggle multiple priorities without dropping the ball
Proactive solutions-oriented and self-motivated
Fast learner with a continuous improvement mindset
Comfortable using AI tools to improve productivity and daily workflows
Why This Role Matters
Youll directly impact customer outcomes retention and expansion
Youll help define what great customer partnership looks like as the company scales
Youll influence product direction by consistently bringing customer insights to the table
Compensation & Benefits
$70000$80000 base salary
Equity
Medical dental and vision coverage
Fully remote work environment
Unlimited PTO
Growth opportunities as the company scales
Options to work hybrid from the NYC office
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
About Blooming Health Blooming Health is an AI-powered Social Care Agent platform helping healthcare organizations turn social care solutions into real health outcomes for all underserved populations. We identify and address members’ social barriers to care, connect them to trusted co ... View more
