Operations Command Center Manager

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Operations Command Center Manager

Core Responsibilities:

Command Center Operations & Monitoring:

• oversee the 24x7 command center operations at our Pune premises for comprehensive monitoring of employee transport operations and workplace services

• Monitor vehicle safety parameters location tracking speed acceleration braking patterns and driver hours through integrated technology platforms.

• Manage real-time alerts and ensure immediate response to non-conformances and safety incidents across all operational areas

• Oversee emergency management system operations and critical system alerts for workplace and transport operations

Transport Operations Governance:

• Implement and maintain transport governance practices across multiple sites as per group-defined standards

• Conduct self-verification processes for transport vehicles to ensure compliance with safety and regulatory requirements

• Integrate technological tools and applications for transport operations into centralized monitoring solutions

• Ensure all SoS (emergency)/Incident & Accident calls/alert are handled with utmost priority and tracked to closure

Workplace Operations Helpdesk Management:

• Manage comprehensive helpdesk (hybrid) operations for all workplace services across Aspac including facilities management maintenance requests and employee service requests

• Ensure all workplace service requests are logged tracked and resolved according to established service level agreements

• Coordinate with all GEO leads/country leads to address workplace operational issues

Emergency Response & Critical Systems Management:

• Maintain incident escalation procedures across all operational areas

• Monitor critical building systems and coordinate immediate response to system failures

Work Order & KPI Management:

• Oversee Corrigo work order management system operations for all workplace services across AsPac.

• Maintain service level agreements by ensuring work orders are resolved within defined timelines across facilities and workplace operations

• Monitor and report on key performance indicators to meet client expectations and internal requirements

• Track and analyze helpdesk metrics including response times resolution rates and customer satisfaction

• Corrigo backend management with reference to Preventive Maintenance Reactive Maintenance creation & modification extending timelines NTE updation etc.

Team Leadership & Development:

• Recruit train and manage command center executives across different shifts

• Provide comprehensive training on group practices technology tools workplace operations and service delivery procedures

• Foster teamwork cooperation and performance excellence within the command center team

• Act as coach and mentor ensuring high staff morale trust and work ethics

Reporting & Stakeholder Management:

• Prepare detailed incident investigation reports with proposed mitigation and action plans for all operational areas

• Deliver periodic management reports meeting client expectations and regional standards Provide meaningful inputs for monthly management reporting across the region

• Maintain regular communication with facility managers service providers and internal stakeholders

Sound like you To apply you need to be:

Experience Requirements:

• 5 years in managerial roles handling multiple sites and cross-functional teams

• Proven experience in command center control room operations or integrated facility management

• Background in emergency management incident response systems and workplace operations

• 5-10 years of experience in operations governance workplace management transport or helpdesk management

• undefined

Technical Competencies:

• Extensive knowledge of workplace operations facilities management and transport governance frameworks

  Strong understanding of incident reporting management and closure processes across multiple service areas

  Experience with ticketing/helpdesk environments and work order management systems for workplace operations

  Familiarity with technology platforms for transport monitoring building management systems and workplace service delivery

Leadership & Analytical Skills:

• Strong analytical thinking and complex problem-solving capabilities across diverse operational challenges

  Excellent stakeholder management and communication skills (verbal and written)

  Collaborative approach with ability to coordinate multiple internal teams

  Goal-oriented individual with attention to detail and process excellence in multi-service environments

Cultural & Safety Focus:

• Experience working in multi-cultural environments ideally across India Southeast Asia/ANZ regions

  Highly safety-centric mindset with commitment to employee welfare and workplace safety

  Professional and engaging personality with passion for operational excellence and customer service

Core Competencies:

• Self-motivated and quick-thinking with ability to manage multiple priorities under pressure

  Well-organized leader who plans ahead and meets deadlines consistently across various operational streams

  Expertise in vendor management and contract compliance for multiple service categories

  Strong understanding of health and safety requirements regulatory compliance and workplace standards

This role requires someone who can seamlessly integrate transport governance emergency management comprehensive workplace helpdesk operations and command center oversight into a unified operational framework while maintaining the highest standards of safety and service delivery across all workplace services.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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