Manager, Digital Operations Center
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Job Location:
Charlotte, VT - USA
Monthly Salary:
$ 62 - 93
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
This job is remote but candidates must be based out of Greater Milwaukee WI Chicago IL or Charlotte NC. Occasional travel to these locations is required. Up to 15% travel to Advocate Network Operation Centers.
Pay Range
$62.15 - $93.25Major Responsibilities
- Participates in solution development and system repair tasks including identification of requirements design specifications developing solutions testing training implementation coordination and issue management. Provides regular and comprehensive status reports to management. Leads cross-functional teams through all aspects of project planning implementation and completion
- Manages project implementation schedules. Analyzes plan variances and takes appropriate action to ensure successful completion
- Establishes detailed work plans and estimates for all project phases. Monitors progress against baseline plans. Facilitates timely resolution of issues
- Assists with the appropriate integration of technology and ensures that initiatives are aligned to key business drivers/goals of the customer.
- Creates monitors and manages staffing levels and production expectations to meet needs
- Works with vendors to resolve all product issues provides product development guidance and escalates major vendor service issues. Establishes service level agreements and quickly resolves all deficiencies
- Provides status and issue updates to end user management and key stakeholders
- Promotes independent and team continued research and investigation into new technologies and solutions in order to offer solutions to requirements presented for a solution
- Performs human resources responsibilities for staff which include interviewing and selection of new employees promotions staff development performance evaluations compensation changes resolution of employee concerns corrective actions terminations and overall employee morale.
- Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
- Responsible for understanding and adhering to the organizations Code of Ethical Conduct and for ensuring that personal actions and the actions of employees supervised comply with the policies regulations and laws applicable to the organizations business.
- Direct Network Operations Supervisors and their teams scaling NOC performance through strong frontline leadership accountability and operational rigor
- Oversees multiple 24/7 Network Operations Centers ensuring continuous monitoring of networks systems and services
- Ensure incident detection triage escalation and resolution follow defined SLAs and runbooks
- Act as the escalation point for major incidents and outages
- Lead Major Incident Management (MIM) bridge calls and coordinate cross-functional response
- Ensure accurate ticketing documentation and event correlation
- Leverage monitoring alerting and automation tools to enable rapid detection response and operational efficiency
Minimum Job Requirements
Education
Bachelors Degree in Information Technology or related field
Certification / License
Work Experience
3 years in solution development and support. Includes 1 year of supervisory experience in a multi-discipline environment (including matrix management.
Knowledge / Skills / Abilities
- Demonstrated knowledge of enterprise organization structures/workflow and business system architecture and technology
- Ability to interact and work through technical requirements with clients to formulate project design and implementation requirements.
- Demonstrated negotiation and facilitation skills and ability to explain/communicate technical design decisions to users
- Demonstrated strong written and verbal communications skills when consulting with internal and external partners
- Demonstrated leadership abilities to include project/staff coordination motivating staff toward common goals and mentoring new and existing staff
- Ability to handle multiple tasks set appropriate priorities and accomplish assignments in a thorough and timely manner
- Strong organizational and analytical skills. Ability to gather organize and present data. Strong problem and issue resolution skills
- Ability to handle multiple tasks set appropriate priorities and accomplish assignments in a thorough and timely manner
#LINetworkingoperations
#NOC
#remote
REMOTE FROM: IL WI NC
No Relocation No Sponsorship
Physical Requirements and Working Conditions
This position requires travel therefore will be exposed to weather and road conditions.
Operates all equipment necessary to perform the job.
Exposed to a normal office environment.
Preferred Job Requirements
Education
Certification / License
Experience
Knowledge / Skills / Abilities
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Our CommitmenttoYou:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training
- Premium pay such as shift on call and more based on a teammates job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit integrated health system in the United States created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas Georgia and Alabama; and Aurora Health Care in Wisconsin Advocate Health is a national leader in clinical innovation health outcomes consumer experience and value-based care. Headquartered in Charlotte North Carolina Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology neurosciences oncology pediatrics and rehabilitation as well as organ transplants burn treatments and specialized musculoskeletal programs. Advocate Health employs 155000 teammates across 69 hospitals and over 1000 care locations and offers one of the nations largest graduate medical education programs with over 2000 residents and fellows across more than 200 programs. Committed to providing equitable care for all Advocate Health provides more than $6 billion in annual community benefits.
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
Proudly serving Wisconsin with 18 hospitals, over 150 clinics and 70 pharmacies across 30 communities. Choose Aurora Health Care for you and your family.
