Senior Consultant – ServiceNow Financial Services Operations (FSO)
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you ready to make an impact
West Monroe is seeking aSenior Consultantwith business and technology consulting experience to join our Platforms & Customer Strategy team within our Technology & Experience practice.
We are looking for someone withdeep expertise in ServiceNow Financial Services Operations (FSO)implementations helping financial services clients optimize their operations streamline workflows and achieve business goals.
As a Senior Consultant you will work closely with clients to understand their unique business needs within the financial services industry translate them into functional requirements and implement ServiceNow FSO solutions that drive measurable impact for financial institutions.
What Youll Do
Client Delivery & Solution Development:
- Exhibit deep knowledge of ServiceNow Customer Service Management and Financial Services Operations modules (e.g. Client Lifecycle Operations Loan Operations Payment Operations) and their application to financial services processes.
- Collaborate with team members and client functional leads to support technical workstream planning advisory and execution.
- Serve on client delivery teams bringing solutions to life via configuration and development structuring and managing your own work and the work of others according to project workplans.
- Identify opportunities for process improvements and automation leveraging ServiceNow capabilities to optimize financial workflows and reduce operational inefficiencies.
- Support production deployments go-live activities and provide ongoing support for ServiceNow FSO implementations.
Internal Contributions:
- Stay current with ServiceNow product updates enhancements and industry trends to provide cutting-edge solutions tailored to financial services clients.
- Model and mentor junior-level consultants in personifying West Monroe values with clients on project teams and within individual relationships.
- Support recruiting interviewing and selecting campus and experienced new hire consultants.
- Contribute to thought leadership efforts including the development of white papers case studies and presentations related to ServiceNow solutions.
What Youll Bring
- Bachelors degree or equivalent experience required.
- ServiceNow Certified Implementation Specialist Customer Service Management required.
- ServiceNow Financial Services Operations Banking and Wealth Professional Suite Certification is strongly preferred.
- ServiceNow Certified Administrator (CSA) Application Developer (CAD) or other ServiceNow Mainline certifications are a plus.
- 3-5 years of ServiceNow consulting experience with a focus on Financial Services Operations (preferred) or Customer Service Management (required).
- Hands-on configuration experience with ServiceNow Customer Service Management and Financial Services Operations modules (e.g. Client Lifecycle Operations Loan Operations Payment Operations).
- Proficiency in developing integrations and working with APIs.
- Previous experience delivering ServiceNow implementations including requirements gathering configuration testing deployment and ongoing support.
- Experience with Agile methodologies is a plus.
- Demonstrated success providing professional services within thefinancial services industry including Banking Insurance Private Equity or other related sectors.
- A commitment to inclusion and diversity and openness to new ideas and perspectives.
- Ability to travel up to 50%.
- If you are within 50 miles of one of our office locations the role is hybrid (2x per week in office).
- You must be eligible to work in the United States without requiring sponsorship now or in the future.
Based on pay transparency guidelines the salaryrange for this role canvary based on your proximity to one of our West Monroe offices (seetable below). Information on our competitive total rewards packageincluding our bonus structure and benefits ishere. Individual salaries are determined by evaluating a variety of factors including geographyexperience skills education and internal equity.
Employees (and their families) are covered by medical dental vision and basic life insurance. Employeesare able toenroll in our companys 401k planpurchase shares from our employee stock ownership program and be eligible toreceive annual bonuses. Employees will also receive unlimited flexible time offand ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Other consultancies talk at you.
At West Monroe we work with you.
Were a global business and technology consulting firm passionate about creating measurable value for our clients delivering real-world solutions.
The combination of business and technology is not new but how we bring them together is unique. Were fluent in both. We know that technology alone is not the answer but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe we zero in on the heart of the opportunity getting to results faster and preparing people for whats next.
Youll feel the difference in how we work. We show up personally. Were right there in the room with you co-creating through the challenges. With West Monroe collaboration isnt a lofty promise but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit experience and potential without regard to race color national origin sex sexual orientation gender identity marital status age religion disability veteran status or any other characteristic prohibited by federal state or local law. To learn more about diversity equity and inclusion at West Monroe visit If you require a reasonable accommodation to participate in our recruiting process please inquire by sending an email to .
Please review our current policy regarding use of generative artificial intelligence during the application process.
If you are based in California we encourage you to read West Monroes Notice at Collection for California residents provided pursuant to the California Consumer Privacy Act (CCPA) and linkedhere.
Required Experience:
Senior IC
Key Skills
- Anti Money Laundering
- Dynamics AX
- Editorial
- Gems Jewellery
- Accounts Reconciliation
- Information Technology
About Company
West Monroe is a global business and technology consulting firm passionate about creating value for our clients.
