Operations Coordinator, Employer Services (NCS) Mayor's Office of Employment Development

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$56607.00 - $90572.00 Annually

Hiring Salary Range:

$56607.00 $73000.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact both on the job and in the community while serving its citizens. Join us in making Baltimore a great place to live and the City of Baltimore we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical prescription drug dental vision optional life AD&D and FSA plans. This office also supplies wellness programs support groups and workshops. You can learn about our benefits here:

NOTE: GRANT POSITIONS ARE NOT ELIGIBLE FOR RETIREMENT BENEFITS

Job Summary:

About the City of Baltimore Mayors Office of Employment Development

The Mayors Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employees and job seekersin order toenhance and promote the local economy. Our vision is for every City resident to maximize his/her careerpotentialand all employers have the human resources to grow and prosper a workforce system that works.

Position Overview

The Mayors Office of Employment Development (MOED) seeks a dynamic OperationsCoordinatorto provide support for the Employer Services division. The Employer Services division offers innovative strategies to help employers attract qualified talent and achieve customized workforce solutions. The ideal candidate will have extensive experience as follows: managing executive schedules and correspondence; solving routine and complex issues; interpreting complex information; demonstrating courtesy tact empathy and excellent customer service to diverse populations; developing and maintaining effective relationships with employers; maintaining a keen attention to detail confidentiality and an ability to write business reports andcorrespondence.

Essential Functions:

Provides senior-level administrative support to the division leader and other members of the MOED Employer Services team. Arranges and schedules meetings distributes information prepares reports and presentations and performs other administrative tasks to ensure an efficient working environment as well as coordinates and supports special projects.

• Assiststhe division leader in coordinating office services such as personnel administration payroll functions budget preparation and control ordering andmaintainingoffice supplies records maintenance and setting up virtualmeetings.
• Performs administrative functions for special recruitment projects andevents.
• Research and prepare statistical reports andcorrespondence.
• Compilesmaintainsand submits industry-specific case management and placement data Employer Servicesreports.
• Maintains Employer Services email distribution lists databases and management informationsystems.
• Acts as a liaison to MOED Communications Department
• Conducts employer and job seeker outreach; distributes division newslettersannouncementsand recruitmentnotices.
• Assistsdivision leader with the coordination of administrative aspects of planning grants andprograms.
• Exercises sound independent judgement in screening mail telephonecallsandvisitors.
• Receives and prepares responses to inquiries from customers andstaff.
• Manage division leaderscalendars andrespond to schedulingrequests.
• Performs administrative duties such as drafting editing typing reports and letters and other correspondences. Communicates verbally and in writing with internal and external customers on behalf of the division leaders asneeded.
• Writesreports and lettersrelativeto interpretation of federalstateand local laws policies and regulationspertaining toMOEDsmission.
• Engages and conducts employer meetings for the Employ Baltimore Ordinance; completes and reviews employment analysesrequiredreports and provide overview of workforce solutions available toemployers.

Minimum Qualifications:

Education: Have a high school diploma or GED Certificate.

AND

Experience: Have 3 years experience performing and coordinatingmoderately complexadministrative/operations projects isrequired.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge Skills & Abilities:

• Thorough knowledge of workforce development preferably MOEDs functions and services.
• Must be able to work independently in the planning organization and execution of complicated and reoccurring tasks and assignments.
• Technical Skills: Expertproficiencylevel with MS Office products to include Outlook Word Excel PowerPointAccessand Visio with ahigh-levelcompetency in navigating the internet. Ability to learn and use MOED and Citydesignatedsoftware programs such asWorkDay ADP E-time and the Maryland Workforce Exchange. Experience with Drupal is a plus.
• Communication Skills: Ability to read write and interpret a variety of internal city documents policies and procedures and external communications to include federal and state grants Memorandums of Understandingagreementsand contracts. Demonstrates excellent presentation skills.
• Analytical Skills: Ability to review dissect and solve practical administrative and office issues/concerns. Ability todemonstratecritical thinking skills.
• Interpersonal Skills: Develops andmaintainseffective business and professional relationships with internal and external customers. Must be able to verbally address individuals of diverse backgrounds and abilities in a tactful manner. Ability to meet and greet visitors in an effective and professional manner and toestablishand maintain effective working relationships with superiors associates representatives of other organizations and thegeneral public.
• Attention to Detail: Ability to perform duties and daily tasks thoroughly andaccurately.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons including current City employees selected for this position must complete a mandatory six-month probation.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7 7-8 and 7-9 of the City Ethics Law.The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer and we are committed to a workplace that values diversity equity and inclusion. The City of Baltimore prohibits discrimination on the basis of race color religion age sex ancestry creed national origin disability status genetics marital status military service sexual orientation gender identity/expression or any other characteristic protected by federal state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER