ServiceNow Practice Strategist – Telecom

ServiceNow Practice Strategist -Telecom

Why Us

NewRocketbrings 20 years of advising and supporting clients in designing implementing and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner the Company has completed over 3000 projects across nine industry specializations. NewRocket Goes Beyond Workflows to help clients transform their enterprise into a place where employees flourish customers thrive and people matter. With thousands of ServiceNow certifications NewRockets business strategists take a holistic strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

NewRocket has been awarded the 2024 BEST Award 2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF) 2023 ServiceNow Worldwide Customer Workflow Partner of the Year and 2023 ServiceNow Creator Workflow Partner of the Year. We are #GoingBeyond

Our Approach to Work

At NewRocket people are not just the backbone; theyre the heartbeat. We champion diversity celebrate creativity and embrace the uniqueness each person brings to the table. Here its not just about a job; its about fostering a healthy work-life balance creating a culture that thrives on collaboration and innovation and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences not just for our clients but for every member of our crew. Your voice matters your growth matters and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated and together lets create something extraordinary!

Come join our Crew!

The Role

As a ServiceNow Practice Strategist you will be responsible for leading the successful delivery of ServiceNow solutions and services for large client programs. The Practice Strategist is responsible for leading and mentoring a team of Software Engineers on projects and aligning project tasks to engineers skill set. As a Solution Architect you will be responsible for hosting workshops architecting designing and implementing solutions on the ServiceNow platform. The Practice Strategist will provide technical pre-sales support and input regarding solutions structure and growth for complex professional services projects. The candidate will join an existing team working within the US and Canada.

Your Impact

• Assist Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
• Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer
• Define at an architectural and design level of detail technical solutions aligned with the clients business problems and ServiceNow Implementation Best Practices
• Write/estimate Stories monitor engineers work and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
• Responsible for demos and delivery of additional documentation proof of concepts and knowledge transfer activities for project and crew members
• Work collaboratively with Project Manager to monitor for scope creep and resolve critical path technical issues complex business processes and escalations from customers
• Collaborate with Pre-sales and project managers to ensure solutions are not introducing unnecessary customization and minimize technical debt
• Draft and publish to company repository technical and process documentation.
• Prepare and facilitate customer workshops to capture and define customers requirements.
• Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers requirements and budget
• Research industry impact and innovative opportunities to propose NewRocket product enhancements.
• Provide engineers with architectural blueprints/requirements for implementations

Your Experience

• Deep understanding of Telecom systems processes and industry standards and practices.
• 8-12 years experience at a SaaS PaaS or Enterprise Software Development Company.
• 3 Years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture.
• Experience with TSM TNI ITSM FSM on the ServiceNow Platform experience with Order Management for Customer Service Management
• Passion in engineering science and technology. Applying principles techniques procedures and equipment to the design and production of managed services.
• Collaboration with customers is something you love to do! Including customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
• Strong problem-solving skills and the ability to simplify complex situations.
• Fundamental understanding of the CSM data model (Accounts Contacts Cases Entitlements etc.).
• Experience with documentation software (e.g. Microsoft Word Excel PowerPoint Lucidchart).
• Adapts quickly in a fast-paced environment!
• Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of ITIL minimum Foundation and/or CSDM Common Service Data Model.
• Proficient in one of the following product lines: CSM HR ITBM ITOM Performance Analytics SecOps or Software Asset Mgmt.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO SAML SSL Web Services LDAP JDBC ODBC REST SCP FTPS
• Experience implementing systems using the Agile/Scrum methodology

Education:

• BA/BS degree in Business Administration or technology related field preferred or equivalent experience

Certifications:

• ServiceNow Certified System Administrator (CSA) required current or obtain within 6 months.
• Certified Implementation Specialist (specific domain area) required current or obtain within 6 months
• ServiceNow Pre-sales accreditations
• ServiceNow Micro-certs nice to have!

This position may require occasional travel both domestic and international as part of the job responsibilities.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive value and celebrate diversity believing that every employee matters and should be respected and are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran individuals with disabilities who would like to request an accommodation please contact