Transportation Assistant

***THIS IS NOT A VIRTUAL POSITION YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Major Duties:

• Determines Veteran eligibility status for BT mileage reimbursement and requests for payment of special mode transportation (ambulance air ambulance wheelchair etc.).
• Processes BT mileage reimbursement requests assigning the correct Fund Control Point (FCP) to each transaction.
• Serves as a liaison between medical center personnel Veterans and their representatives requesting transportation and is responsible for arranging and coordinating ambulette ambulance and airline trips etc. at a cost most efficient to the Government.
• Assures all vendor billing information BT data and control point obligation data is entered correctly in the pertinent computerized fiscal budget accounts.
• Creates and maintains control point obligation accounts (1358s 2237s credit card) assuring all accounts are balanced and closed out at the end of every month.
• Ensures special mode trips are accurately assigned to the correct obligations.
• Must correctly interpret and apply all Federal State and local laws guidelines VA regulations and medical center policies relative to the BT programs and determine the correct program for which the Veteran has eligibility (e.g. Special Mode Veteran Transportation Service (VTS) Mileage Reimbursement).
• Daily responsibilities include transportation appointment scheduling collecting compiling and tracking data and statistical information in support of VTS and SMT programs.
• Maintains automated system of program-specific data to track items such as service project milestones progress reports program trends performance measures compliance strategies etc.
• Exercises responsibility for preparing daily manifests of scheduled transports for the VTS program and other vendors supporting the transportation department.
• Exercises responsibility for workload and operations forecasting review and reporting of data/statistical results of program/project studies vehicle maintenance and repair etc.
• Reviews workload on a daily basis to validate accurate reporting of transports in the assigned automated system.
• Coordinates the day-to-day operation of transportation department flow processes and functions.
• Composes correspondence in reply to questions complaints and explanations regarding eligibility for special modes of transportation billing or delinquent obligations and eligibility for beneficiary travel reimbursement.
• Answers inquiries from social workers and medical staff members regarding mileage eligibility for travel reimbursement and amount of reimbursement from other VA facilities.
• Performs other related duties as assigned.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: Incumbent will be exposed to stressful working situations that will require a mature attitude and collective reasoning to overcome. The incumbent is subject to a great deal of stress because of the high volume of work the need for accuracy frequency of interruptions and ever-changing demands due to program changes.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See Required Documents below for details.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

SPECIALIZED EXPERIENCE: At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service. Specialized experience is administrative experience that included responsibility for coordinating local transportation (considering maps/routes mileage schedules etc.) for customers.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at