Manager of 1st Stop Woodlawn – Site Operations & Service Coordination

• Provides oversight of the business administrator front desk food services and community liaisons providing services to participants at 1st Stop Woodlawn;
• Oversees vendor relationships community partnership as well as monitors procurement practices in collaboration with the Business Administrator;
• Supports the community liaisons with coordination and development of social and recreational programming and community engagement opportunities for 1st Stop Woodlawn participants;
• In collaboration the Facility and IPAC managers attend to the maintenance of the buildings infrastructure monitoring of key building systems (e.g. HVAC plumbing electrical) and ensuring compliance with health and safety regulations;
• Maintains a working knowledge of the Toronto Shelter Standards Ontario Human Rights Code The Residential Tenancies Act City of Toronto Multi- Tenant Houses By-Law and other applicable legislation;
• Ensures that statistical records are maintained and submits a comprehensive annual report on the programs with an analysis of trends to identify risks and opportunities;
• Works with the Manager Property Services to ensure that 1st Stop Woodlawn staff and participants adhere to building and fire codes occupational health and safety and other relevant regulations that affect the safety of staff and participants;
• Works with the Manager Property Services to ensure that emergency procedures are in place and that all required permits and licenses are obtained and up to date;
• Ensures the implementation of YWCA Torontos Evaluation Framework in the 1st stop Woodlawn program. Completes logic models and issues participant surveys as required;
• Participates with the Director of Advocacy and Communications on initiatives to make systemic changes in services to women;
• Participates in coalitions and partnerships relating to mental health housing shelter youth and programs related to womens issues;

• Advanced knowledge of concepts theories and practices related to human services and/or community development normally acquired through the completion of an undergraduate degree in Social Work Community Mental Health or other relevant discipline (Cases for Equivalency will be considered);
• Five to seven years direct experience working in a shelter or supportive housing environment (or equivalent) providing support to individuals living with experiences of homelessness poverty violence/trauma and concurrent diagnosis;
• Management and supervisory experience required;
• Ability to understand and interpret legislation that includes the Ontario Human Rights Code Residential Tenancies Act as well as municipal provincial and federal government policies related to shelter and supportive housing management;
• Maintains working knowledge of the Toronto Shelter Standards;
• Demonstrated ability to facilitate strong service delivery partnerships and foster inter-program relationships including strong conflict mediation skills;
• Experience in procurement purchasing and supply management;
• Experience in building and operational services such as food services reception etc.;
• Knowledge of group social work best practices;
• Thorough knowledge of access and equity issues and demonstrated commitment to working with diverse communities and work environments;
• Demonstrated community engagement strategies that include creative ways of fostering leadership and capacity building in team;
• Demonstrated ability to understand clinical case management support functions for women and gender diverse people;
• Knowledge of financial and human resource management required;
• Working experience in a diverse unionized environment an asset;
• Excellent written and oral communication skills are essential;
• Demonstrated conflict resolution crisis intervention/prevention counselling and coaching skills;
• Demonstrated leadership skills including problem solving organization time management and capacity-building skills;
• Ability to work both independently and as part of a team in the planning and delivery of services;
• A thorough knowledge of women and gender diverse peoples services and access and equity issues is required;
• A working knowledge of current computer applications is necessary e.g. Microsoft Office 365 GP Dynamics accounting software Outlook and Internet and information databases;

• Comprehensive Medical Vision and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Registered Pension Plan: Employers contribution of 5.75%
• Time off: Starts with 20 Vacation Days 1.5 Days Per Month Sick Leave 12 Paid Holidays Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits Maternity/Parental Leave Supplementary Employment Benefits Educational/Sabbatical Leave and Financial Assistance for Professional Development

YWCA Toronto transforms lives. As the citys largest multi-service womens organization we help women and gender diverse people escape violence move out of poverty and access safe affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Torontos COVID-19 Vaccination Policy all YWCA Toronto employees students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races ethnic origins religions abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process upon request to applicants with disabilities. If contacted please advise us if you require any accommodation. While we thank all candidates for their interest only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.