Production Support and Site Reliability Engineer (SRE)

Production Support Engineer / SRE

Manage daytoday production support activities for both web and mobile applications (Android and iOS).

Maintain overall health stability and safety of production systems and applications.

Identify operational risks and recommend mitigation strategies.

Improve application instrumentation logging alerting and monitoring capabilities.

Change & Release Management

Perform change management activities across test and production environments.

Execute code deployments while adhering to source code management release management and compliance policies.

Ensure proper governance and documentation of all deployment activities.

Collaboration & Stakeholder Engagement

Work closely with development teams and business partners to recommend solutions that combine internal development integration with other applications and vendor platforms.

Thrive in an agile environment by contributing to sprint activities and collaborative planning.

Communicate effectively with team members management infrastructure teams and other interface groups throughout the project lifecycle.

Knowledge Building & Leadership

Develop strong understanding of business processes and enterprise systems.

Provide coaching expertise and continuous feedback to help build the teams capability.

Share technical knowledge to support onboarding and skill growth.

Support & OnCall Availability

Participate in occasional weekend and afterhours support for critical issues or deployments.

Required Qualifications (MustHave)

Technical Troubleshooting & Monitoring

Handson experience troubleshooting application and database issues using:

Dynatrace

OpenShift (OCP)

Elastic / Kibana

MongoDB services running on Linux

IIS Web Servers on Windows

Kafka (basic to intermediate knowledge)

Strong proficiency with Following Database & Application Technologies:

Microsoft SQL Server

MongoDB

Microsoft C#

Solid ability to write read and troubleshoot SQL queries.

Knowledge of SQL database architecture performance monitoring and optimization.

Good understanding of Following Operating Systems:

Linux / Unix environments

Windows Server platforms

Automation & Infrastructure

Experience automating routine database or infrastructure operations.

Proficiency working with cloudhosted applications and services

Microsoft Azure

OpenShift (OCP)

AWS S3 bucket concepts

DevOps & SRE Practices

Experience with DevOps and Site Reliability Engineering tools such as: Helios UCD (UrbanCode Deploy) Jenkins Ansible

Knowledge of CI/CD pipelines release workflows and automation strategies.

Needs Experience with:

JavaScript

Java

Job scheduling using Stonebranch.

Monitoring tools such as Catchpoint and Aternity.

Productivity & Support Tools

Jira and Confluence for project/task management.

Firebase Google Play Console and Google Analytics for Android apps.

Apple App Store experience for iOS application operations.

Soft Skills & Frameworks

Strong analytical problemsolving and decisionmaking skills.

Solid understanding of ITIL service management practices.

Experience using ServiceNow for incident problem and change management.