ServiceNow Solution Architect

NTT DATA Business Solutions Benelux

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description:

Customer Name : MBDRI
Job Title
Senior ServiceNow Solution Architect (UX AI GRC & CMDB)

Role Summary
We are looking for a Senior ServiceNow Solution Architect who can translate high-level architectural designs into executable low-level designs (LLDs) and lead the end-to-end design and execution of ServiceNow solutions.
The role requires strong hands-on architectural depth close collaboration with business stakeholders and the ability to guide development teams through scalable secure and user-centric implementations across UX AI GRC and CMDB domains.

Key Responsibilities

Own end-to-end solution design for ServiceNow initiativesfrom business requirements to production rollout
Convert High-Level Designs (HLDs) into detailed executable Low-Level Designs (LLDs) for development teams
Lead technical design workshops requirement clarification and architecture reviews with business and IT stakeholders
Provide architectural guidance during development testing and deployment
Ensure alignment with ServiceNow best practices platform standards and enterprise architecture
Drive UX-led design thinking to improve adoption and user experience
Design and govern solutions across AI GRC and CMDB modules
Mentor developers and reviewers on design quality scalability and performance
Act as the technical SPOC for architecture-related decisions and escalations

Must-Have Skills & Experience
912 years of overall IT experience with 5 years on ServiceNow
Proven experience as a ServiceNow Solution Architect or Lead Architect
Strong expertise in converting HLDs into LLDs and guiding execution
Hands-on experience with:
CMDB & CSDM CI classes relationships discovery & service mapping
UX/UI Framework Service Portal Next Experience UI Builder
ServiceNow AI capabilities (Virtual Agent Predictive Intelligence GenAI features)
GRC modules (Risk Compliance Policy Controls)
Strong understanding of data models integrations workflows and scripting
Experience leading end-to-end ServiceNow implementations
Ability to work closely with developers QA product owners and business users
Strong documentation skills for design artefacts architecture diagrams and decision logs
Good-to-Have Skills
Experience with SecOps ITSM ESM CSM modules
Exposure to AI strategy automation frameworks and GenAI use cases in ServiceNow
ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist
Experience working in large enterprise or global delivery models
Familiarity with Agile / SAFe delivery models
Knowledge of integration patterns (REST MID Server external systems)
Soft Skills & Leadership Traits
Strong stakeholder communication and influencing skills
Ability to challenge requirements constructively and propose optimal solutions
Mentoring mindsetable to uplift developer capability
Structured thinking with attention to detail
Ownership mindset with a design-to-delivery orientation

We transform. SAP solutions into Value

NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions including hosting services and support.

Required Experience:

Staff IC

Job Description:Customer Name : MBDRIJob TitleSenior ServiceNow Solution Architect (UX AI GRC & CMDB)Role SummaryWe are looking for a Senior ServiceNow Solution Architect who can translate high-level architectural designs into executable low-level designs (LLDs) and lead the end-to-end design and ex...