Library Engagement Officer

Be challenged and imagine with us

Are you passionate about delivering outstanding frontline customer service

Join the University Library team as a Library Engagement Officer and help create a welcoming inclusive and responsive library experience through high quality in-person and online support to our diverse University community.

In this role youll be rostered to work in busy service zones and learning spaces in our campus libraries across the Newcastle Precinct supporting students staff and visitors to access library services resources and spaces. The role suits someone who thrives in a fast-paced customer-centred environment enjoys variety and brings a positive flexible approach to their work.

In this role you will:

• Deliver friendly consistent and effective frontline customer service across physical and online service points.
• Assist clients with enquiries library systems digital resources and technology helping resolve issues or connecting them to specialist support.
• Support student engagement activities that foster belonging wellbeing and inclusion including orientation events and exam support programs.
• Contribute to the day-to-day operation and presentation of library learning spaces ensuring they are safe welcoming and technology-rich.

These continuing positions are full time and will be located across the Callaghan and NUspace Campuses (Awabakal land).

How will you inspire us

You are someone who:

• Is passionate about delivering exceptional customer service and creating positive client experiences.
• Is comfortable working in a busy evolving environment with changing priorities and a high volume of interactions.
• Communicates clearly and respectfully and enjoys working as part of a supportive collaborative team.
• Is flexible adaptable and open to change with a proactive approach to problem-solving.
• Is confident using digital systems and technology and enjoys helping others build their confidence.
• Values inclusion equity and cultural awareness and contributes to a respectful and welcoming workplace.

Why join us

• An opportunity to work in a vibrant student-focused library environment.
• A supportive team culture that values flexibility collaboration and continuous improvement.
• Ongoing employment with access to professional development opportunities.
• The chance to contribute directly to an excellent student and client experience.

What we offer

The remuneration for this position isHigher Education Worker Level 4 17%superannuation and is commensurate with skills and experience.

In addition to working for a university that is breaking boundaries discovering new ways of thinking and cementing a place as a global leader we offer a range of benefits to our employees to ensure you balance your commitments stay healthy and work effectively.

These include:

• 17% super and salary packaging.
• Additional University Holiday days generous personal life and parental leave annual leave loading and additional purchased leave scheme.
• Discounts on private health insurance gym memberships software travel and more.
• A range of support and wellbeing programs.

For more information on benefits and conditions please follow this link.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence equity engagement and sustainability.

The University of Newcastle Library is a vibrant hub supporting learning teaching and research. As part of the Resources Division were committed to delivering exceptional student experiences and fostering inclusive technology-rich environments. Our Client Services team leads the way in student engagement proactive support and continuous innovation.

Your next steps

Important information before you apply:

• If viewing this on a job board other than the Universitys please click Apply (or equivalent) to reach the Universitys website where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the below questions

1. Describe a time you delivered exceptional customer service in a busy or publicfacing environment. How did you identify the clients needs what actions did you take and what was the outcome
2. Working in the Library requires flexibility to respond to changing priorities new situations and diverse client needs. Please provide an example of how you have adapted your approach or way of working to meet changing demands.
3. This role involves managing multiple enquiries and tasks at once while maintaining a high standard of service. Tell us about a time you worked effectively in a fastpaced environment. How did you prioritise your work and stay organised

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 2 pages.

We value diversity and strive to ensure that our recruitment processes are equitable inclusive and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application please reach out to

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

Our assessment process

Typically candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an in person interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe respectful and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025 from 1 January 2026 the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the Universitys Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance its about living our values. Together we can ensure our University remains a place where respect safety and inclusion are non-negotiable.

Contact Us

For specific position enquiries please contact Lindsey Fratus Manager Client Services on (02)or via email at

Having technical difficulties Please reach out to us: Please note we do not accept email applications.

Closing date:Tuesday 17 February 2026 at 11.59pm AEDT

We are excited to beLooking Aheadwith you

We provide opportunities for all people regardless of their background and experience and this philosophy is reflected across all that we do.

The University of Newcastle is an equal opportunity employer committed to equity diversity and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.

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