Client Services Officer

Adelaide - Australia

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Support the Operations Manager SA/NT to ensure the smooth running of the Adelaide office.
Manage the telephone switchboard and respond to any incoming calls enquiries to the office and where necessary forward to the appropriate team member for resolution.
Manage all SA/NT incoming email correspondence from the Next Health inbox.
Greet welcome and check in visitors to the office (inclusive of Next Health staff specialist consultants patients other external visitors).
Book assessments and appointments in provide and ensure completion of prescribed paperwork prior to the scheduled consultation; communicate relevant information to ensure the comfort of visitors as necessary.
Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments:
- Notify consultants of any last-minute changes to the appointment schedule.
Liaise with other team members customers clients and external agencies to ensure the timely compilation and provision of assessment information records diagnostic material and any other required reference documentation to enable the assigned consultant to complete the required medical evaluation.
Undertake accurate maintenance and filing of files and records in accordance with designated Next Health standards.
Deposit banking.
Undertake the receipt sorting distribution and dispatch of mail and coordinate courier deliveries as necessary.
Process billable cancellations.
Chaperone as required.
Manage shredding bin requirements.
Establish and maintain effective and robust relationships with all medical consultants customers and team members to ensure the delivery of excellence in quality and service.
Provide training and development support to new and existing team members and to consultants when required.
Actively identify opportunities for continuous improvement
Maintain a customer focus at all times and a commitment to deliver service excellence.

Function as an effective positive team member.
Maintain active knowledge of work health and safety practices and procedures.
Adhere to all policy and procedures.
Carry out other reasonable duties as required.
Undertake project work as determined by the business.

Qualifications :

Drivers license (desirable).
Experience in coordinating and delivering a range of high quality customer focused business administration support.
Ability to effectively assist challenging consultants customers clients or visitors.
Computer literacy with proficiency in Microsoft Office (Word/Excel/PowerPoint).

Additional Information :

A customer driven approach.
Capacity to demonstrate resilience when faced with challenging matters.
Exceptional attention to detail and accuracy.
Demonstrated ability to provide excellent customer service to both internal and external customers.
Must have excellent verbal written and interpersonal communication skills.
Strong organisational and prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
Demonstrated ability to work independently and within a group environment.
Ability to work harmoniously with a diverse group of stakeholders.
Demonstrate a high-level regard for confidentiality and privacy.
A personal approach which is respectful positive enthusiastic friendly and helpful.
Cultural Fit: the possession and demonstration of behaviours that are in alignment with the MedHealth and Next Health values.

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call onor email quoting REF9313E

You are welcome here.

Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

Remote Work :

Employment Type :

Full-time

Support the Operations Manager SA/NT to ensure the smooth running of the Adelaide office.Manage the telephone switchboard and respond to any incoming calls enquiries to the office and where necessary forward to the appropriate team member for resolution.Manage all SA/NT incoming email correspondence...

Support the Operations Manager SA/NT to ensure the smooth running of the Adelaide office.
Manage the telephone switchboard and respond to any incoming calls enquiries to the office and where necessary forward to the appropriate team member for resolution.
Manage all SA/NT incoming email correspondence from the Next Health inbox.
Greet welcome and check in visitors to the office (inclusive of Next Health staff specialist consultants patients other external visitors).
Book assessments and appointments in provide and ensure completion of prescribed paperwork prior to the scheduled consultation; communicate relevant information to ensure the comfort of visitors as necessary.
Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments:
- Notify consultants of any last-minute changes to the appointment schedule.
Liaise with other team members customers clients and external agencies to ensure the timely compilation and provision of assessment information records diagnostic material and any other required reference documentation to enable the assigned consultant to complete the required medical evaluation.
Undertake accurate maintenance and filing of files and records in accordance with designated Next Health standards.
Deposit banking.
Undertake the receipt sorting distribution and dispatch of mail and coordinate courier deliveries as necessary.
Process billable cancellations.
Chaperone as required.
Manage shredding bin requirements.
Establish and maintain effective and robust relationships with all medical consultants customers and team members to ensure the delivery of excellence in quality and service.
Provide training and development support to new and existing team members and to consultants when required.
Actively identify opportunities for continuous improvement
Maintain a customer focus at all times and a commitment to deliver service excellence.

Function as an effective positive team member.
Maintain active knowledge of work health and safety practices and procedures.
Adhere to all policy and procedures.
Carry out other reasonable duties as required.
Undertake project work as determined by the business.

Qualifications :

Drivers license (desirable).
Experience in coordinating and delivering a range of high quality customer focused business administration support.
Ability to effectively assist challenging consultants customers clients or visitors.
Computer literacy with proficiency in Microsoft Office (Word/Excel/PowerPoint).

Additional Information :

A customer driven approach.
Capacity to demonstrate resilience when faced with challenging matters.
Exceptional attention to detail and accuracy.
Demonstrated ability to provide excellent customer service to both internal and external customers.
Must have excellent verbal written and interpersonal communication skills.
Strong organisational and prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
Demonstrated ability to work independently and within a group environment.
Ability to work harmoniously with a diverse group of stakeholders.
Demonstrate a high-level regard for confidentiality and privacy.
A personal approach which is respectful positive enthusiastic friendly and helpful.
Cultural Fit: the possession and demonstration of behaviours that are in alignment with the MedHealth and Next Health values.

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call onor email quoting REF9313E

You are welcome here.

Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.

We are happy to adjust our recruitment process to support accessibility needs.

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

MedHealth

IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it is through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and e ... View more

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