Mortgage Regional Branch Manager (Charlotte, North Carolina)
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
About the team
As a Regional Branch Manager within Zillow Home Loans youll be part of Zillow Groups mortgage lending organization dedicated to making home financing more seamless by integrating lending directly into the Zillow and Premier Agent experience. Our purchase-focused teams partner closely with real estate agents Premier Agent partners and internal Zillow teams to support customers throughout their home buying journey. We value collaboration continuous improvement and a test-and-learn mindset as we build products processes and experiences that make getting a mortgage easier and more human.About the role
This is an opportunity to grow your career as a Regional Branch Managerwhile helping expand Zillow Home Loans purchase-focused origination business within the Premier Agent this role you will lead a high-performing team of Loan Officers who support Premier Agents in your market and drive strong referral conversion. You will also deliver exceptional partner experiences while shaping how purchase mortgages are executed through Zillow and Premier in your region.
You Will Get To:
Recruit hire and onboard top-performing Premier Loan Officers while fostering a collaborative high-achieving purchase-focused team culture.
Coach mentor and develop Premier Loan Officers through structured training call reviews and performance feedback aligned to Zillow Home Loans and the Premier Agent model.
Drive loan performance and conversion optimization by monitoring pipeline health pull-through responsiveness and service-level adherence across the region.
Hold the team accountable to production quality and customer experience expectations using data insights and performance metrics.
Partner closely with Premier Agents and internal Zillow teams to deliver a seamless agent-centric customer experience and grow referral business.
Oversee team capacity coverage and pipeline management to ensure consistent execution and strong customer outcomes.
Support Premier Loan Officers on complex transactions escalations and exception scenarios to help successfully resolve suspended or at-risk loans.
Stay informed on market trends and regulatory changes ensuring team readiness and compliance across the region.
Represent Zillow Home Loans in the market by building strong relationships with agents partners and the broader community.
Who you are
3 years of mortgage sales leadership experience managing a team of Loan Officers in a high-growth sales-driven environment.
5 years of purchase mortgage origination experience as an active NMLS Loan Originator.
Physically located in and working from North Carolina and reside within 75 miles of Charlotte.
Completion of the 20-hour SAFE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test (National Component with Uniform State Content).
Must have current active mortgage loan originator (MLO) state licenses in North Carolina and South Carolina.
Demonstrated success leading purchase-focused origination teams and building referral relationships with real estate agents.
Strong knowledge of mortgage lending regulations policies and industry best practices.
Proven ability to manage priorities drive results and thrive in a fast-paced performance-oriented environment.
Excellent interpersonal and communication skills with the ability to influence coach and build trust with agents customers and internal partners.
Experience using CRM and loan origination systems (Salesforce and Encompass preferred).
Willingness to travel in-market (approximately 5%) to engage with agents and expand referral networks.
Here at Zillow we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
Get to know us
At Zillow were reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S. we help customers navigate buying selling financing and renting with greater ease and confidence. Whether youre working in tech sales operations or design youll be part of a company thats reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.
No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you have a disability or special need that requires accommodation please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Required Experience:
Manager
Key Skills
- Business Development
- Company Policies
- Customer Service
- Financial Performance
- Revenue Growth
- Oversight
- Regional Sales
- Account Management
- Project Management
- Product Line
- Ensure Compliance
- Human Resources
- Procedures
- Sales Goals
- Direct Reports
About Company
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