Director, Member Engagement

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!

About the Role

What Youll Do

• Own end-to-end service delivery for a large high-volume Member Engagement organization driving results across member satisfaction quality productivity and cost efficiency

• Set clear goals operating rhythms and accountability across the organization using data member feedback and operational insights to guide decisions and improvements

• Champion a consistent easy and personal member experience aligned with LendingClubs service principles partnering cross-functionally to reduce friction in member journeys

• Lead coach and develop a team of people leaders and frontline managers fostering an inclusive high-engagement culture grounded in performance and development

• Support the responsible adoption of AI-enabled tools and new capabilities to improve service outcomes while balancing risk compliance and member trust

• Collaborate closely with Product Engineering Risk Compliance and Operations partners representing Member Engagement Operations in service strategy and experience discussions

About You

• 10 years of progressive experience in contact center or customer service operations within financial services lending or another highly regulated industry

• 5 years of experience leading 50 employees in a high-volume contact center or large customer service organization

• Bachelors degree in a related field; or equivalent practical experience

• Demonstrated success improving service performance while introducing new tools processes or capabilities

• Strong operational judgment with the ability to balance innovation compliance risk management and member trust

• Proven ability to influence and partner effectively within a matrixed organization

• Experience working with AI-enabled service tools or advanced analytics in a contact center environment is preferred

Work Location

Lehi Utah

The above location is an eligible office for this role. This location has been determined to foster in-person collaboration with this roles team and related business lines. LendingClub utilizes a hybrid work model with teams in-office Tuesday Wednesday and -person attendance is essential for this roles success and remote placement will not be considered. LendingClub offers relocation assistance based on job level.

Time Zone Requirements

Primarily Mountain Time (MT).

While this position will primarily work local hours LendingClub is headquartered in Pacific Time. The ideal candidate will be flexible working across time zones when needed.

Travel Requirements

As needed travel to LendingClub offices and other locations.

Compensation

The target base salary range for this position is $130000 $160000. The base salary will be determined by job-related knowledge experience education skills and location. Base salary is one component of LendingClubs Total Rewards package which may also include long-term incentives (equity) and an annual bonus based on company and individual performance.

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. LendingClub offers a competitive benefits package that includes medical dental and vision coverage for employees and their families a 401(k) match health and wellness programs flexible time off for salaried employees up to 16 weeks of paid parental leave and more.

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LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at