Lobby Attendant
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 24 - 32
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
COMPANY SUMMARY
Empire State Realty Trust Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased top of tier modernized amenitized and well-located office retail and multifamily assets. ESRTs flagship Empire State Building the Worlds Most Famous Building features its iconic Observatory ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisors 2025 Travelers Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of September30 2025 ESRTs portfolio is comprised of approximately 7.8 million rentable square feet of office space 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at and by following ESRT on Facebook Instagram TikTok X and LinkedIn.
POSITION SUMMARY
Empire State Realty Trust is seeking a dedicated and enthusiastic Lobby Attendant to join our team. The ideal candidate will be responsible for providing exceptional service to tenants and visitors ensuring a welcoming and secure environment at our properties.
RESPONSIBILITIES
- Meet and greet all tenants and visitors
- Check-in & issue visitor badges to all guests at the Lobby Desk via security system
- Answer all incoming phone calls to the building and dispatch accordingly
- Communicate information to the building staff via telephone or two-way radio
- Monitor all Cameras at the Lobby Desk
- Refer to the Emergency Contact Book located at the Lobby Desk in the event of an emergency and follow protocols indicated
- Respond to elevator emergency intercom and report entrapments to elevator maintenance contractor and Management Office.
- Prepare incident reports as directed by supervisor.
- Clean Lobby Desk regularly (wipe down counter and monitors remove excess trash)
- Periodically check all Passenger Elevators and notify on-site Porters if cleaning is required
- Periodically check and ensure the sidewalk in front of the building entrance is safe and clear
- Report any lighting issues within the Lobby Space to the Management Office
- Report any damages within the Lobby Space to the Management Office
- Maintain Logbooks including but not limited to Elevator Service Log 311 Call Log Incident Log
- Maintain positive working relationships with co-workers
- Observe weather conditions and determine if lobby mats should be put down/picked up
- Respond to elevator malfunctioning to elevator maintenance contractor as directed by supervisor
- Monitor lobby for potential safety security issues and report issues to supervisor
- Provide freight elevator breaks
- Work as directed by Supervisor or designee
WHAT SUCCESS LOOKS LIKE
- A successful Lobby Attendant creates a welcoming and secure environment by greeting tenants and visitors managing check-ins and monitoring security systems. They respond promptly to emergencies maintain accurate logbooks and communicate effectively with building staff. Success includes keeping the lobby clean and safe reporting issues quickly and demonstrating professionalism reliability and strong customer service at all times.
REQUIRED SKILLS/ABILITIES
- Positive can-do attitude
- Must obtain both Fire Life Safety Director (FLSD) and Emergency Action Plan (EAP) licensing within one (1) year of employment at this position
- Must have the ability to monitor and implement all aspects of the Fire Command Station functions
EDUCATION & EXPERIENCE
- Minimum 2 years experience in similar role
- High School Diploma or equivalent
PHYSICAL REQUIREMENTS
- Must be available to work evenings/overtime if needed
- Must be able to work on higher floors within a high-rise as needed
- Must be able to lift 50 pounds Must be able to bend stretch climb stairs and walk for extended periods of time
WHAT YOU CAN EXPECT
- At ESRT like our tenants our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer we are committed to maintaining our positive work culture where employees are engaged and can grow and addition ESRT employees embody ourCompany Culture & Success Factors-
- Adaptable you are a self-starter whos able to quickly digest and execute new processes to work both collaboratively and independently
- Dynamic you are solutions-oriented aim to improve processes and implement efficiency and offer insightful feedback to improve ESRT
- Dependable you take a strong sense of ownership and accountability over your work
- Passionate you keep up with industry trends and are excited about the potential to propel the industry forward with a roll-up-your-sleeves attitude
- Curious you consistently look for new ways to work smarter not just harder
- Ethical you treat others with respect act with integrity in how you perform your work and embrace our collaborative culture
- Positive you possess a service-oriented attitude with excellent follow through
BENEFITS
- Benefits as per Local 32BJ Collective Bargaining Agreement.
$24.04 - $32.05 an hour
#LDNI
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity innovation and the success of our business. We do not discriminate based on race religion color creed national origin sex sexual orientation gender identity or expression reproductive choices age marital status veteran status disability status pregnancy parental status caregiver status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Customer Service
- Hospital Experience
- Hotel Experience
- Taleo
- Hospitality Experience
- Basic Math
- Laundry
- Cleaning Experience
- Computer Literacy
- Guest Services
- Cash Handling
- Commercial Cleaning
About Company
Discover modern office spaces at the Empire State Building, featuring top-tier amenities and energy efficiency that attract top tenants from diverse industries.
