Telecommunications Attendant Trainee

Stanford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Title: Telecommunications Attendant Trainee

Pay Rate: $25.00/hr
Employment Type: Contract
Estimated End Date: May 2026 (3 months to ongoing; potential conversion)
Schedule: Full-time 40 hours/week
Shift: Variable / 24 7 Operations
Location: Stanford CA 94305 (Onsite)
Job Code:

Job Overview

Tekberry is seeking a Telecommunications Attendant I (Trainee) to support our this role you will serve as a primary point of contact for inbound calls supporting the University Medical Center and affiliated entities. This position plays a critical role in emergency communications call routing paging and customer service in a fast-paced high-volume call center environment.

As a Tekberry W2 employee you will have access to health benefits including medical dental vision and 401(k) options.

Key Responsibilities

Answer process page and route incoming calls for faculty staff students and the Medical Center.
Provide directory listings and connect callers to departments physicians patients or staff.
Page Medical Center doctors and staff and announce pages as required.
Dispatch emergency response teams for medical safety and facility-related alerts (e.g. cardiac arrest trauma fire chemical spills police emergencies).
Support off-hours operations for Stanford University entities.
Utilize call center and collaboration systems to ensure first-call resolution.
Maintain and update paging and directory databases.
Perform administrative tasks including internal reporting documentation and system diagnostics.
Assist with training mentoring and process improvement initiatives.
Adhere strictly to safety procedures confidentiality standards and University policies.

Training & Scheduling

Initial Training:
- 3 6 weeks Monday Friday
- Training hours: 5:00 AM 5:00 PM
Post-Training Schedule:
- Fixed shifts scheduled between 5:00 AM 11:30 PM
- Shifts assigned in advance based on department needs
Must be flexible and available for weekends holidays overtime and unscheduled shifts as required.

Must-Have Qualifications

High school diploma or GED.
4 years of call center experience (university or medical center environment strongly preferred).
Strong customer service skills with the ability to handle high-volume calls.
Clear professional telephone etiquette and strong English communication skills (verbal and written).
Ability to type 35 50 WPM with accuracy.
Experience using phone technology and multitasking across systems.
Ability to remain at a console for extended periods (3 hours).
Ability to remain calm exercise tact and make sound decisions under pressure.
Comfortable working independently and as part of a team.

Preferred Qualifications

Experience in a university hospital or medical center call environment.
Familiarity with paging systems and dispatch procedures.
Knowledge of medical terminology and clinical workflows.
Experience with MAC or DOS-based systems and console operations.

Physical & Working Conditions

Constant use of computer telephone and headset.
Ability to sit or stand for extended periods without leaving the console.
May be exposed to high-stress situations requiring rapid response.
Required to maintain contact availability during off-hours.

Why Tekberry

We need hard-working reliable employees. Tekberry offers a $100 referral bonus for referrals that result in successful placements.

Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected category under applicable laws.

Tekberry Inc. is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

By submitting your resume you consent to receive communications from our organization via text message. All texts are sent by real people and we look forward to connecting with you!

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Title: Telecommunications Attendant Trainee Pay Rate: $25.00/hr Employment Type: Contract Estimated End Date: May 2026 (3 months to ongoing; potential conversion) Schedule: Full-time 40 hours/week Shift: Variable / 24 7 Operations Location: Stanford CA 94305 (Onsite) Job Code: Job Overview Tekberr...