Technical Assistance Center (Tac) Support Engineer

Not just a job but a career

Yokogawa award winner for Best Asset Monitoring Technology and Best Digital Twin Technology at the HP Awards is a leading provider of industrial automation test and measurement information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition (bio)technology artificial intelligence industrial cybersecurity etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18000 employees work in over 60 countries with one corporate mission to co-innovate tomorrow. We are looking for dynamic colleagues who share our passion for technology and care for our return we offer you great career opportunities to grow yourself in a truly global culture where respect value creation collaboration integrity and gratitude are highly valued and exhibited in everything we do.

Job Responsibilities:

TAC Support Engineer for Yokogawas Systems products solutions and services.

Customer Support activities involving Support Ticket Queues and Case Management. TAC is the

Technical Helpdesk Support (post-sales) and handles these customer-support inquires 24/7/365.

Help manage strengthen and grow relationships with Global Support teams including managing

escalations for technical and quality performance

Technical support to Field Service activities internal collaboration and nonconformities warranty support

global escalations and at times project support

Provides insight and act as a liaison to cross-functional teams

Collaborate with internal and external clients to understand technical needs

Learns about the architecture and use of one or more Yokogawa control systems through training classes

mentoring self-study as assigned and direct support experience.

Supports customer requests related to Yokogawa industrial automation products. Requests can vary from

direct product failures to general inquiries about usage installation and configuration.

Drive and support Change Management and Digital Transformation Initiatives

Research understand and comprehend internal and external technical documentation sources.

Research Yokogawa Product Manuals as well as utilize Yokogawa global intranet resources.

Train in Quality Procedures and Corporate Governance.

Remote Technical Support for Systems Products and Advanced Solutions.

Document organize and log communications and task activities.

Job Requirements:

Effectively initiate develop and oversee complex ideas design concepts proposals procedures project

and design reviews

Manage customer relationships using active listening and effective communication. This includes support

discussions conflict resolution and handling difficult conversations.

Strong analytical and problem-solving skills related to technical field support.

Ability to take calculated risks for growth and case resolution while managing quality and customer

expectations.

Ability to work in a fast-paced multi-tasking environment requires good time management and quick

response. This includes After-Hours Support 24/7/365.

Ability to travel to customer sites up to 15% to resolve support requests that cannot be handled through

phone email and web support methodologies. Also required for project startups and commissioning.

These dispatches are for atypical support nonconformity and emergency situations.

Ability to give and receive constructive feedback and/or coaching and respond appropriately.

Understands and follows safe work practices.

Minimum Qualifications:

BS degree in Engineering or other relevant degrees such as Computer Science

Understanding of Control Systems involving DCS PLC Safety Systems and/or Data Historian.

Understanding of networking and cybersecurity knowledge

Experience in Customer Support or Technical Helpdesk role.

Preferred Qualifications:

PRM or Plant Device Asset Management (Hart Fieldbus etc) experience

Knowledge of basic engineering functions of one or more Yokogawa control systems

Work Environment:

While traveling to a customer site the employee may be exposed to moving mechanical parts high precarious

places fumes airborne particles toxic or caustic chemicals. The employee may be exposed to outdoor weather

conditions extreme heat risk of electrical shock and vibration. The noise level in the environment is reasonable.

Physical Demand:

While traveling to a customer site the employee may be required to stand walk and sit. The vision requirements

include depth perception ability to adjust focus close vision and color vision.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse equitable and inclusive will actively recruit develop and promote people from a variety of backgrounds who differ in terms of experience knowledge thinking styles perspective cultural background and socioeconomic will not discriminate based on race skin color age sex gender identity and expression sexual orientation religion belief political opinion nationality ethnicity place of origin disability family relations or any other circumstances. Yokogawa values differences and enables everyone to belong contribute succeed and demonstrate their full potential.

Are you being referred to one of our roles If so ask your connection at Yokogawa
about our Employee Referral process!