Director of Meetings and Special Events

Lahaina, HI - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Event Management

Job Summary

Description

JOB SUMMARY

Responsible for the management of all aspects of the Meetings & Special Events division to include Meetings & Special Events Audio Visual Destination Services Banquets and Florist and Business Center. Leads implements and maintains a management philosophy in alignment with company standards. As a member of the Hotel Guidance Team develops and implements hotelwide strategies that deliver products and services to meet or exceed the needs and expectations of guests and employees and provides a return on investment to the owner and company. The position has overall responsibility for achieving profitability event planner and employee satisfaction and the financial performance of the function.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the event management food and beverage sales and marketing or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the event management food and beverage sales and marketing or related professional area.

CORE WORK ACTIVITIES

Managing Meetings and Special Events Operations and Budgets

Researches and analyzes new products pricing and services of competition.

Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.

Ensures the property is apprised of all groups that will impact property operations.

Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.

Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.

Leads the execution of brand service initiatives in event management areas.

Develops an event management strategy that is aligned with the companys business strategy and leads its execution.

Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.

Leading Meetings and Special Events Teams

Holds event management team accountable for desired service behaviors related to product and service delivery.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Assists in execution of departmental goals in game plans.

Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Managing Profitability

Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.

Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

Creates and achieves the Meetings & Special Events annual operating budget.

Focuses on building the propertys top line revenue by supporting the execution of the annual Meetings & Special Events Marketing Plan and providing leadership to the team on post-contractual upselling efforts.

Work with all areas in the Meetings & Special Events division to establish content and pricing.

Ensuring Exceptional Customer Service

Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

Consult with customers in order to determine objectives and requirements for events such as meetings conferences and conventions.

Review customer feedback data to identify service failures and provide guidance on problem resolution.

Conducting Human Resources Activities

Works with Human Resources to ensure compliance with all local state and federal (OSHA Health Department) regulations.

Reviews property specific event operations annually and makes appropriate adjustments.

Reviews staffing levels to ensure that guest service and operational needs are met.

Communicates and ensures departmental and property emergency procedures are executed when necessary.

Ensures that regular ongoing communication is happening in all areas of event operations (e.g. BEO meetings pre-event briefings staff meetings food and beverage team culinary team).

Provides performance feedback using company feedback process

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Director

DescriptionJOB SUMMARYResponsible for the management of all aspects of the Meetings & Special Events division to include Meetings & Special Events Audio Visual Destination Services Banquets and Florist and Business Center. Leads implements and maintains a management philosophy in alignment with comp...