Member Relationship Executive

Job Description: Member Relationship Executive

Position: Member Relationship Executive
Employer: Chartered Institute of Export and International Trade
Job Type: Permanent Full-Time
Reports to: Head of Membership
Location: London with some home working
Salary: annual

About the Employer

The Chartered Institute of Export and International Trade is the leading authority for importers and exporters in the UK. It empowers businesses and professionals through a wide range of services including qualifications training membership support and trade advice.

In partnership with the UK government the Institute helps shape trade standards both nationally and internationally. As of summer 2024 the Institute proudly holds Chartered status reflecting its critical role in global trade and its commitment to raising the professional profile of its members.

Role Overview

This is an exciting time to join the Membership team as we embark on a major transformation of our membership proposition and value offering.

As the Membership Transformation & Relationship Executive you will play a pivotal role in supporting the redesign and delivery of our membership strategy. You will combine strong relationship-building skills with project management and business development expertise to:

• Assist in implementing transformation projects that redefine member value and proposition.
• Drive engagement and retention through innovative approaches.
• Support the development of new membership products and services aligned with our strategic goals.

This role is ideal for a proactive team player who thrives in a dynamic environment and wants to make a tangible impact on the future of membership.

Key Responsibilities

Membership Engagement & Relationship Management

• Help deliver an engaging end-to-end onboarding process for new members.
• Proactively engage with members to understand needs goals and satisfaction levels.
• Develop a sense of community through digital platforms and in-person interactions.
• Manage onboarding and renewal process and identify opportunities for upgrades and win-back campaigns.

Transformation & Strategic Projects

• Support the Head of Membership in delivering transformation projects to enhance membership value and proposition.
• Assist in mapping and redesigning member journeys to improve engagement and retention.
• Collaborate with internal departments to implement new membership models pricing structures and benefits.
• Monitor project timelines milestones and deliverables ensuring successful execution.

Business Development & Growth

• Identify and pursue opportunities to grow membership through sector-specific and location-specific initiatives and targeted campaigns.
• Contribute to the development of new membership products and services.
• Analyse engagement and market data to inform business development strategies.

Data & Reporting

• Maintain accurate records of member interactions engagement metrics and satisfaction scores.
• Provide regular reports and insights to the Head of Membership to inform decision-making.

Events & Community Building

• Attend and support member events (online and in-person) to strengthen relationships and showcase value.

Essential Skills and Experience

• Proven experience in membership client or customer engagement (preferably within a professional membership or trade organisation).
• Track record in project coordination or supporting transformation initiatives.
• Excellent communication presentation and interpersonal skills.
• Strategic thinking with strong planning and project management capabilities.
• Experience analysing engagement data and applying insights to improve outcomes.
• Familiarity with CRM systems (preferably Dynamics 365).
• Willingness to travel within the UK including occasional overnight stays.
  
  

Desirable (Nice to Have)

• Knowledge of international trade import/export.
• Experience in business development or transitioning members to higher-value offerings.

Benefits

• 36.5-hour work week with Friday early finish at 4pm
• 25 days annual leave plus your birthday off
• Annual performance-related bonus
• Employee Assistance Programme (EAP)
• Opportunities for professional development

HOW TO APPLY:

Fill in your details below and upload your CV for review by the Talent Acquisition team.

If you are having difficulty completing the application and would like some support or if you have questions please contact our Head of Talent Acquisition Gary Watson on:

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