Branch Team Lead
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Job Location:
Garland, TX - USA
Monthly Salary:
$ 24 - 30
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Work Location Type: 2701 W. Kingsley TX 75041-2406
Req Number 327336
About Grainger
W.W. Grainger Inc. is a leading broad line distributor with operations primarily in North America Japan and the United Kingdom. At Grainger We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture the Company had 2024 revenue of $17.2 billion across its two business the High-Touch Solutions segment Grainger offers approximately 2 million maintenance repair and operating (MRO) products and services including technical support and inventory the Endless Assortment segment customers access to more than 14 million products and more than 24 million products. For more information visit.
Compensation
This position is hourly. The anticipated base pay compensation range for this position is $24.67and $30.87
Rewards and Benefits
- Medical dental vision and life insurance coverage starts on day one of employment.
- Access to up to 50% of your paycheck based on hours worked before payday.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period no employee contribution required.
- Employee discounts parental leave and other benefits.
- Safety shoes provided (where applicable).
For additional information and details regarding Graingers benefits please click on the link below:
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend modify or terminate its compensation and benefit programs in its sole discretion at any time consistent with applicable law.
Position Details:
The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an Operations Manager or Branch Manager.
You Will:
- Provide customer service and direction regarding the daily activities of a team at the branch location
- Clarify direction for team members by projects priorities and company strategy and provide continued feedback
- Help improve the achievement of essential operational metrics in customer satisfaction sales safety and operational improvements
- Provide a creative customer experience and ensure customer retention and satisfaction
- Provide frequent direct and candid feedback to strengthen or enhance skills needed to run branch operations
- Monitor counter transactions to provide appropriate guidance to team members
- Facilitate team member onboarding and ongoing training
- Build work schedules to ensure productivity and staffing levels
- Assess processes for improvement opportunities using Continuous Improvement methodology. Suggests and implements changes to enhance defined processes and improve sales and service
- Foster between all internal partners including Sales Branch Network Customer Service Centers and Onsite Services teams
- May take and respond to emergency customer calls after hours
You Have:
- High school diploma or Bachelors degree preferred
- Minimum 3 years customer service and sales experience
- 2 years of management experience in a customer service environment
- Voice the vision of the branch to all employees
- Train people on processes procedures compliance and product knowledge
- Competence in the use of computers and software applications including SAP
- Operate powered industrial equipment.
We are committed to equal employment opportunity regardless of race color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship marital status disability gender identity or expression protected veteran status or any other protected characteristic under federal state or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of ones employment should you need a reasonable accommodation during the application and selection process including but not limited to use of our website any part of the application interview or hiring process please advise us so that we can provide appropriate assistance.
Key Skills
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About Company
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