Technical Support Specialist

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Weil seeks the best and brightest talent to join our Legal and Business services teams. Our employees are the future of Weil and we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skills in an atmosphere built on teamwork. Highly skilled and knowledgeable Business Services professionals assist our lawyers in successfully meeting and exceeding client needs and are vital to the overall success of the Firm.

Job Description

Position:Technical Support Specialist

Responsible to:London Service Desk Manager

Based at:110 Fetter Lane London EC4A 1AY

Overview

Reporting to the London Service Desk Manager you will be part of the existing IT team that support the IT requirements of attorneys secretaries and business service staff on any aspect of IT.

This role would suit someone who is comfortable working in a busy corporate environment with a strong customer service focus a flexible can do attitude along with the desire and ability to learn quickly.

Duties and Responsibilities

Helpdesk support including resolving IT problems in a professional and efficient manner.
Finding workarounds to problems that cannot be resolved immediately. Should be prepared to visit users as well as using remote control tools to resolve issues.
Hardware support duties such as configuring new PCs setting up users and laptops configuring and issuing pool laptops keeping inventory of all hardware. Training available
Creating updating and resolving incidents in ticketing system Training available
Setting up video conferencing. Training available
Deliver clear troubleshooting steps in relation to Microsoft Office 365 Training available
Troubleshoot problems with legal Word and Excel documents Training available
Answer how to questions on all software used within the Firm Training available
Support of travelling lawyers over the telephone
Supporting mobile (iOS) users Training available
Brussels office support visits
Ad-hoc Weekend shifts to assist with office moves

Experience/Skills Required

Knowledge of as many of the following products as possible: excellent MS Office 365 iManage DeskSite.
Previous Helpdesk 1st/2nd line support with problem solving and trouble shooting skills
Previous experience of supporting MS Office preferably within a legal environment
Excellent written and verbal communication skills
Self-motivated and enthusiastic approach to work
A team player who is adaptable flexible and able to represent the IT team in a professional and pro-active manner.
Minimum 1 year Legal experience
Ability to work independently

Weil offers a competitive compensation package which comprises of base salary and discretionary year-end bonus (for eligible employees). Benefits include but are not limited to Contributory Pension Scheme Life Assurance (4 x annual salary) Income Protection Scheme Private Medical Insurance GP Service 25 days holiday Subsidised Staff Restaurant Health Screening Annual Well Being Allowance On-site Gym Employee Assistance Programme and Season Ticket Loan.

Weil is an equal opportunity employer and is committed to encouraging inclusion among our workforce and eliminating unlawful discrimination. It is our policy to attract train compensate and develop based on merit and without regard to gender race social or economic background disability religion or belief sexual orientation marital or civil partnership status age or any other category protected by applicable law. You can find out more about inclusion at Weilhere.

At Weil we strive to create an inclusive and accessible recruitment process for all candidates. Should you require any reasonable adjustments or additional support at any stage of the recruitment process please do not hesitate to contact a member of Weils recruitment team at .

Required Experience:

Weil seeks the best and brightest talent to join our Legal and Business services teams. Our employees are the future of Weil and we invest in their training and development. Our environment embraces and encourages positive-minded professionals who seek to be challenged and acquire knowledge and skil...