IT Support

Our client a leading speciality chemical Manufacturing company based in Durban is looking to fill the position of IT Support / Assistant.

Purpose of the Role:

To ensure all activities with regards to IT are handled in a professional timeous manner with accuracy.

Key Responsibilities:

ERP:

• Serve as the primary local contact for SAP users regarding issues applications and training needs (Helpdesk).
• Coordinate incidents by SAP users.
• Assist with the migration from Axapta to SAP.

Local IT:

• Consolidate and verify local user requests.
• Ensure all necessary backups are completed and maintained.
• Develop review and maintain the Disaster Recovery Plan.
• Provide secure network access for remote users via RDS.
• Ensure all software is properly licensed and maintained.
• Collaborate with project teams to implement internal systems.
• Keep users informed about IT network updates and changes.
• Upgrade and maintain boardroom infrastructure with the latest technology.

Networking:

• Assist in planning and implementing infrastructure additions deletions and major modifications.
• Negotiate and manage local fibre network contracts including necessary upgrades for improved connectivity.
• Implement network security in accordance with SIS standards.
• Oversee the administration and maintenance of the companys local IT infrastructure.

VoIP Services:

• Maintain and install upgrades for the companys direct routing telephony system at a national level.
• Oversee all VoIP-related changes including routing for seating assignments.
• Help desk administration.
• Resolve all help desk activities and ensure efficient ticket resolution.
• Provide timely IT support and assistance to employees at all levels.
• Administer the service desk via the internal system.

Asset Management:

• Manage the procurement and maintenance of hardware and software.
• Ensure all company IT assets are recorded maintained and tracked responsibly.
• Ensure all assets are documented and updated in ERP and the internal system.

General Responsibilities:

• Undertake additional tasks as assigned to support IT operations.
• Always uphold a professional and positive company image

Qualifications and Experience:

• Grade 12 Senior Certificate / Matric
• Relevant IT qualification
• Experience: Minimum 5 years
• Strong knowledge of SAP ERP system
• Expertise in networking cloud computing (Azure) cybersecurity and IT infrastructure
• Experience managing IT projects budgets and vendor relationships
• Strong leadership communication and problem-solving skills

Special Requirements:

• Regular and on time attendance
• Will be required to work overtime

If you are interested in applying for this role please send a detailed copy of your CV to

If you have not been contacted within two (2) weeks please consider your application as unsuccessful.