Lead Specialist GES H2R Learning

Job Title: Lead Specialist GES H2R Learning

Location: Hyderabad India

The GES HR PeopleNow Tier 1 Learning role provides firstlevel operational support for Learning solutions within the global GES HR shared services model. The role focuses on resolving Learningrelated tickets that cannot be addressed at Tier 0 ensuring highquality service delivery adherence to global standards and timely resolution within agreed SLAs. This position also contributes to process optimization system improvements and release testing within the SuccessFactors Learning environment.

At dsm-firmenich being a force for good is not optional. Diversity Equity & Inclusion is a shared responsibility woven into our daily work benefiting our People Customers & Communities and driving business value. Equal access to opportunities is a given belonging is a shared feeling authenticity is celebrated.

Your key responsibilities

• Tier 1 Learning Support & Ticket Handling
  Provide operational support in the Learning domain by handling Tier 1 tickets resolving incidents and work orders with accuracy priority and quality within agreed SLAs.
• Learning System & Reporting Support
  Work on Learningrelated report requests and ensure correct system usage while maintaining required expertise in the SuccessFactors Learning area.
• Process & Knowledge Management
  Ensure adherence to global standard processes tools and documentation; create and update QRCs Q&A content and work instructions for Tier 0 and Tier 1 support.
• Problem Management & Continuous Improvement
  Analyze recurring incidents investigate root causes and propose process or system improvements to Tier 2 service line managers and GSC managers.
• Release Testing & UAT Support
  Support system releases by executing test scripts participating in UATs in coordination with Tier 2 and validating Learning functionality.
• Project & Training Support
  Contribute to Learningrelated projects by creating training materials and supporting the testing and implementation of new Learning content in coordination with elearning specialists.

We Bring

• A purpose-led performance-driven work environment.
• Opportunities to lead complex workplace operations and projects.
• A collaborative culture that values innovation and operational excellence.
• Career growth across functions sites and global teams.
• Continuous learning and development through structured programs.
• An inclusive supportive workplace that encourages new ideas.

You bring

• Graduation or postgraduation degree preferably in Human Resources with a minimum requirement of a vocational degree in HR Management Business or a related discipline.
• Proven experience in HR operations with a minimum of 2 years in a Global Shared Services environment.
• Strong system knowledge of Talent Suite / SuccessFactors Learning with a high affinity for working on HR technology platforms.
• 2 to 5 years of relevant HR experience preferably in Learning or HR operations.
• Experience working in global and virtual team environments supporting crossregional stakeholders.
• Ability to work under tight deadlines with flexibility combined with strong proficiency in MS Excel and MS Office tools.

About dsm-firmenich

At dsm-firmenich we dont just meet expectations we go beyond them. Join our global team powered by science creativity and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare the impact of your work here will be felt by millions every single day. Whether its fragrance that helps you focus alternative meat thats better for the planet or reducing sugar without losing flavor this is where you help shape the future of nutrition health and beauty for everyone everywhere. And while youre making a difference well make sure youre growing too. With learning that never stops a culture that lifts you up and the freedom to move across businesses teams and borders. Your voice matters here. And your ideas Theyre essential to our future. Because real progress only happens when wego beyond together.

Our application process

Interested in this position Please apply online by uploading your resume in English via our career portal ( For further information please contact Teena Khan Talent Acquisition Business Partner ().

Inclusion belonging and equal opportunity statement

At dsm-firmenich we believe being a force for good starts with the way we treat each other. When people feel supported included and free to be themselves they do their best work and thats exactly the kind of culture were building. A place where opportunity is truly equal authenticity is celebrated and everyone has the chance to grow contribute and feel they proud to be an equal opportunity employer and were serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing were committed to reflecting the world we serve. We welcome candidates from all backgrounds no matter your gender ethnicity sexual orientation or anything else that makes you you. And if you have a disability or need any support through the application process were here to help just let us know what you need and well do everything we can to make it work.

Agency statement

Were managing this search directly at dsm-firmenich. Were not accepting agency submissions or proposals involving fees or commissions for this role.