Director, Veterans Affairs

Job Posting Closing Times: Job postings are removed from advertising at12:00 A.M.on the closing date e.g. at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. AR 4.0300.01

If you are a current Austin Community College employee please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41000 credit students each Fall and Spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access through traditional and distance learning modes to higher education and workforce training including appropriate applied baccalaureate degrees in our service area.

As a community college committed to our mission we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the colleges mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students low-income students and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Job Description Summary:

Job Description:

Description of Duties and Tasks

• Supervise train coach and evaluate assigned staff in alignment with College policies and employment laws; recommend hiring and disciplinary actions as needed.

• Monitors regulatory and administrative requirements for GI Bill and Hazlewood programs identifies regulatory changes and systematic problems may survey other colleges for responses and briefs the executive director of recently adopted regulations with respect to Federal GI Bill and State Hazlewood programs along with proposed solutions including plans recommendations and timetables for effectively implementing changes appropriately both for compliance and administrative effectiveness for Austin Community College (ACC). Alerts staff and other ACC departments to proposed changes.

• Monitor changes to federal and state veteran education regulations; evaluate impact propose implementation plans and coordinate cross-functional responses.

• Create maintain and distribute internal policy and procedure documentation to ensure staff adherence to regulatory requirements and institutional standards.

• Provide regular training and updates to staff and relevant departments on veteran benefit regulations processing procedures and compliance expectations.

• Conduct quality assurance reviews on veteran-related financial aid files and workflows; recommend improvements to strengthen compliance and service quality.

• Collaborate with system administrators to ensure institutional platforms (e.g. Colleague Enrollment Manager) are configured for compliance and operational efficiency.

• Serve as a subject matter expert on all veteran education benefits and a primary escalation point for complex student concerns.

• Coordinate the annual VA compliance survey process; lead data collection serve as a liaison during reviews and assist with post-audit follow-up and reporting.

• Provide support for veterans outreach and engagement efforts ensuring student success from enrollment through completion.

• Represent the College at local regional and national meetings or conferences to stay current on trends and changes in veterans affairs regulations.

• Perform other duties as assigned in support of Veterans Affairs and student assistance goals.

Knowledge

• Knowledge of veteran program regulations at the federal and state levels.

• Understanding the comprehensive mission and philosophy of community colleges.

• Awareness of issues affecting military-connected students and multicultural student populations.

• Principles and practices associated with Servant-Leadership.

Skills

• Effective leadership team building skills and a strong customer orientation when working with multicultural students faculty administration community and business leaders.

• Excellent planning organizational and problem-solving abilities.

• Effective verbal and written communication skills.

• Ability to analyze and implement complex regulatory requirements.

• High attention to detail with a focus on quality assurance and service excellence.

• Capacity to manage multiple projects and deadlines in a fast-paced environment.

• Commitment to confidentiality and professionalism when handling student records.

Technology Skills

• Proficiency in Microsoft Office Suite and Google Workspace.

• Experience with Ellucian Colleague or similar student information systems.

• Familiarity with VA tools such as Enrollment Manager and Tungsten.

• Ability to generate and analyze reports related to compliance and service metrics.

Required Work Experience

• Three (3) years related work experience including one (1) year supervisory experience. Education cannot be substituted for supervisory experience.

Preferred Work Experience

• Four (4) years of veterans affairs experience preferably in higher education or compliance including one (1) year supervisory experience.

Required Education

• Bachelors degree.

Preferred Education

• Masters degree.

Special Requirements

• Valid Texas Drivers License and reliable transportation may be required to support activities across multiple campus locations.

• Must maintain active federal VA system access using a verified SSN and government-issued ID.

Physical Requirements

• Work is performed in a standard office or similar environment.

• Subject to standing walking sitting bending reaching pushing and pulling.

• Occasional lifting of objects up to 10 pounds.

Safety

• Supervise safe operation of the unit.

• Facilitate safety training and inspections.

• Take reasonable and prudent actions to eliminate identified hazards and foster a workplace safety culture.

Salary Range

$76693 - $95866

Number of Openings:

Job Posting Close Date:

Clery Act

As required by the US Department of Education employees are required to report violations under Title IX and under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act) you will be notified trained and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report visit . You may obtain a hard copy by contacting the Clery Compliance Officer ( ). For an overview see ACCs Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add change amend or delete portions of this job description at any time with or without notice. Employees may be required to perform other duties as requested directed or addition reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.