Administrative Support Assistant (CYS) (Developmental) NF-0203

• Receives children youth parents and other visitors in a courteous and professional manner. Answers telephones ascertains nature of call and directs caller to appropriate staff.
• Ensures parents children youth and visitors properly sign into the program prior to passing the reception area of the facility. Monitors childrens departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation copying distribution correspondence memorandums briefings Daily Activity Reports and other requirements for day-to-day operations.
• Articulates policies relating to patron fees waiting lists enrollments terminations and program events. Coordinates vacancies and reservations for the hourly care program as required.

Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Must be at least 18 years of age at the time of appointment.
• Satisfactory completion of pre-employment background checks in accordance with AR.m. and a Child Care Tier 1 background investigation is required.
• Must have current health assessment which documents good mental and physical health freedom from communicable disease and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on the job competence is required.
• May be subject to varying and/or rotating shifts between the hours of 06:00 AM and 06:00 PM to include occasional evenings weekends and holidays.
• Travel to on and off post locations is required.
• The dual compensation guidelines DO NOT apply to this position. GS and NAF employees holding FLEX positions are eligible to apply for this position.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicants relevant experience skills knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:

NF-02 Qualifications:

• Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
• Experience using office automation to prepare documents manage files and maintain records.
• Must have experience in using applications such as Microsoft Office (i.e. Word Excel Power Point and Outlook).

• Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents such as attendance records and official correspondence.
• Must possess experience demonstrating customer service and business communication skills.
• Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
• Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e. Windows Word Power Point Excel and Outlook). Experience entering and maintaining information into automated databases.
• At least 1 year experience equivalent to the next lower grade level NF-02.

• Highly qualified candidates will possess experience utilizing automated systems for childcare operations.