Senior Product Solutions Manager
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
The Senior Product Solutions Manager partners closely with customers and internal teams to lead complex Discovery efforts and flesh-out business challenges into well-defined feasible software enhancement requests and solution options. This role leads Intake Discovery and Solution Exploration for higher-impact requests ensuring enhancement requests are clearly understood appropriately prioritized and ready for detailed Design and Refinement. By collaborating with Engineering and Product Design the Senior Product Solutions Manager helps shape solution approaches assess feasibility and contribute to estimates while maintaining a strong focus on customer value and product quality. Following delivery the role supports validation adoption and effective client communication throughout the release lifecycle.
Responsibilities
- Partner with customers to understand complex business workflows pain points and enhancement requests translating them into clear actionable solution inputs
- Lead the intake and qualification of higher-impact customer requests influencing prioritization through clear articulation of value complexity and delivery considerations
- Facilitate advanced Discovery activities with customers to define use cases intended usage and user acceptance criteria for complex or ambiguous initiatives
- Collaborate closely with Engineering and Product Design to explore solution options assess feasibility identify trade-offs and contribute to solution recommendations and high-level estimates
- Ensure Discovery outputs are thorough consistent and ready for hand-over to Product Owners and Delivery teams supporting effective refinement and build planning
- Perform and support user acceptance testing for complex features validating delivered functionality and coordinating resolution of issues identified during UAT
- Lead or support client-facing release demos and communications for higher-complexity releases clearly explaining functionality and usage considerations
- Act as a subject-matter expert on Coates product and solution capabilities providing guidance and informal mentorship to Product Solutions Managers and cross-functional partners
- Develop a strong understanding of client technology ecosystems and usage patterns identifying opportunities to improve solution consistency and reuse
- Partner closely with Account Management to support client conversations around product capabilities solution options and adoption considerations
- Identify and suggest improvements to intake quality discovery practices and cross-team collaboration
Capabilities
- Execution Focus: Executes engagement strategies effectively by managing multiple tasks coordinating efforts across teams and delivering tasks and projects on time for McDonalds.
- Collaboration & Communication: Facilitates cross-functional collaboration with Product Delivery Engineering Delivery & Account Management teams. Communicates McDonalds priorities clearly to all teams ensuring alignment.
- Client-Centric Approach: Understands and anticipates McDonalds needs proactively addressing potential challenges and ensuring product engagement initiatives are tailored to their operational requirements.
- Problem-Solving & Initiative: Identifies and resolves issues that could hinder the success of team strategies. Proactively suggests improvements based on data insights and client feedback.
- Project Delivery Focus: Juggles multiple projects and tasks easily ensuring initiatives stay on track. Keeps internal and client teams aligned on timelines deliverables and objectives.
Qualifications
- 5 years of experience in a Product Solutions Product Management Technical Business Analysis or Technology Consulting role in a client-facing software environment. Experience working with Content Management Systems Digital Signage or Retail/Restaurant technology is a plus.
- Proven experience leading discovery and solution exploration for complex or ambiguous initiatives in collaboration with customers and engineering teams
- Bachelors degree in Information Systems Computer Science Business or Engineering advanced degree preferred
- Strong verbal and written communication skills with the ability to lead detailed client and internal discussions
- Demonstrated ability to translate complex business needs into clear functional and technical considerations
- Strong analytical and problem-solving skills with a solution-oriented mindset
- Experience supporting and guiding less-senior team members without formal people management responsibility
- Comfortable working in fast-paced evolving environments with multiple competing priorities
- Experience with Agile or similar software development methodologies
- Proficiency with Jira Confluence and diagramming tools such as Visio or Miro
$145000 - $157000 a year
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
