ServiceNow Delivery Lead

Delhi - India

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

ServiceNow Delivery Lead

Key Responsibilities

Project Management: Lead ServiceNow implementation projects managing scope ServiceNow demands tracking deliverables budgets and ensuring client satisfaction.
Stakeholder Engagement: Collaborate with stakeholders to align solutions with business goals and objectives.
Solution Oversight: Guide teams through discovery design deployment and ongoing management of ServiceNow functionalities. (Hands on in ServiceNow development is preferred). Past ServiceNow architectural experience is helpful
Team Leadership: Manage and mentor project teams comprising developers architects and consultants.
Governance and Risk Management: Provide project governance identify risks and ensure high-quality delivery aligned with ITIL and Service Management best practices.
Continuous Improvement: Drive the enhancement of methodology and service offerings based on user feedback and client needs.

Qualifications and Technical Skills:

Education: A bachelors degree in computer science information technology or related fields.
Experience: Typically 10 years of hands-on ServiceNow experience or working in IT service management including ITIL frameworks.
Technical Expertise: Hands on in ServiceNow development scripting and tool integrations (e.g. REST/SOAP APIs ITSM modules like CMDB Incident Change Management).
- Experience in one or more ServiceNow products: CMDB ITOM ITSM GRC
- Experience with CMDB and possess understanding of Common Service Data Model (CSDM) and Service Management concepts
- Drive integrations and process automation using Orchestration Web Services Soap calls etc.
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in ServiceNows AI solutions (e.g. Now Assist Agentic AI Control Tower)
Certification: Certifications such as ServiceNow Certified System Administrator or Certified Implementation Specialist.
Soft Skills: Strong communication stakeholder management leadership capabilities and strategic planning.

This role demands a mixture of technical expertise client-centric engagement and leadership to drive innovation and operational efficiency using ServiceNow solutions.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

At EY were all in to shape your future with confidence.Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.ServiceNow Delivery LeadKey ResponsibilitiesProject Management: Lead Servi...