Account Manager I (Manila)

About Payscale

Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions Payfactors Marketpay and Paycycle empower 65% of the top companies in the U.S. and businesses like Panasonic ZoomInfo Chipotle Quest Diagnostics University of Washington American Airlines and TJX Companies.

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Job Summary

We are seeking a highly motivated and commercially driven Account Manager to join our Manila-based team focused exclusively on expansion and growth within existing SMB and Lower Mid-Market accounts. This role is responsible for identifying developing and closing expansion opportunities across an assigned book of business.

The primary objective is to drive revenue growth by expanding contracted products increasing contract value and partnering closely with Customer Success Renewals and CDRs to maximize long-term customer value.

This is a quota-carrying role instrumental in scaling our growth engine and supporting our global revenue strategy.

Key Responsibilities:

Revenue & Growth Ownership

Own and deliver expansion quota through upsell and cross-sell motions within an assigned portfolio of SMB and Lower Mid-Market customers

Proactively identify expansion opportunities based on product usage business needs organizational changes and market trends

Build and maintain a healthy predictable expansion pipeline aligned to monthly quarterly and annual targets

Customer Engagement & Deal Execution

Lead consultative sales conversations with existing customers to uncover growth opportunities and position additional products and services

Develop multi-threaded relationships across customer organizations including HR Compensation Finance and executive stakeholders

Drive full expansion sales cycle from qualification through close including discovery solution alignment pricing negotiation and contracting

Cross-Functional Collaboration

Partner closely with Customer Success Managers CDRs and Renewals Managers to align on account strategy customer health and timing of expansion opportunities

Operational Excellence

Maintain disciplined opportunity management

Provide accurate weekly forecasts and pipeline updates

Maintain accurate forecasting pipeline management and CRM hygiene

Key Performance Indicators (KPIs)

Expansion ARR / Net New Expansion Revenue

Upsell & Cross-sell Close Rate

Pipeline Coverage & Conversion

Forecast Accuracy

Why This Role Matters

This role plays a critical part in driving net revenue retention and scaling our global growth strategy. You will be part of a high-impact team focused on unlocking additional value from our existing customer base while delivering measurable outcomes for both clients and the business.

Location

Payscale Manila has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you while also finding time to collaborate in person in our office for the moments that matter.

In our hybrid model employees can work from the location that works best for them when our team is not scheduled to be in the office.

When you work from home we recommend ensuring that you can meet the following technology equipment and workspace requirements:

• High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.

• Device for Multifactor Authentication (MFA/2FA) - smartphone tablet etc.

Payscale has employees across the US Canada UK The Philippines and Romania however we are currently unable to hire in the Quebec Province Northern Ireland and Hawaii.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

• Data informed decision making.

• Customer first. Always.

• Succeed together.

• Relentless about results. Obsessed with excellence.

• Lead the change. Shape the standard.

An open and inclusive environment where youll learn and grow through programs and resources like:

• Monthly company All Hands meetings

• Regular opportunities for executive leadership exposure through things like AMAs

• Access to continued learning & development opportunities

• Our commitment to a continuous feedback culture which allows us to drive performance and career growth

• A growing network of Employee Resource Groups

• Company sponsored volunteer hours

• And more!

Our more standard benefits

• Paid Philippine Regular holidays 1 additional Payscale holiday (Global Mental Health Day)

• 15 paid days of additional leave credited up front upon regularization and refreshed annually. Unused leave are monetized.

• HMO Coverage 1 dependent

• Fixed work schedule Monday through Friday 10pm-7am Manila

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race color religion sex age national origin or ancestry physical or mental disability veteran or military status marital status sexual orientation political ideology and any other basis protected by federal state or local laws. This policy applies to all terms and conditions of employment including but not limited to: recruitment hiring transfers promotions training discipline termination compensation and benefits performance appraisals education and social and recreational programs.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you have a disability or impairment and need assistance with the application process please email for support.

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Required Experience:

Manager