Training Manager – Automotive Service
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
We are seeking a dynamic and experienced Training Manager to lead the development and execution of training programs for our Automotive Service operations. This role focuses on enhancing the capabilities of service advisors technicians and workshop teams to deliver exceptional customer service and meet OEM standards.
Key Responsibilities
1. Training Strategy & Planning
Conduct Training Needs Analysis (TNA) for service teams (Service Advisors Technicians Workshop Supervisors).
Develop and implement annual training plans aligned with business goals and aftersales KPIs.
Build competency frameworks and career development pathways for service roles.
2. Program Development & Delivery
Design and deliver training programs covering:
Automotive technical knowledge
Service processes and workshop operations
Customer experience and communication skills
Collaborate with OEMs and external training providers to ensure compliance with brand standards.
Organize onboarding certification and upskilling programs.
3. Performance Evaluation & Improvement
Measure training effectiveness using KPIs assessments and feedback (e.g. productivity customer satisfaction first-time fix rate).
Continuously improve training content and methodologies.
Prepare regular reports for senior management.
4. Team & Stakeholder Management
Manage internal trainers and subject matter experts (SMEs).
Partner closely with Aftersales Service Managers and HR teams.
Support leadership development and succession planning within service operations.
5. Systems & Process Optimization
Implement and manage Learning Management Systems (LMS).
Standardize training materials processes and documentation.
Ensure compliance with safety technical and operational standards.
Requirements
Job Requirements
Education & Experience
Bachelors degree in Automotive Engineering Mechanical Engineering Business Administration or related fields.
Minimum 5 years of experience in the automotive industry (service/aftersales preferred).
At least 23 years in a training or L&D leadership role.
Skills & Competencies
Strong training design and facilitation skills.
Solid understanding of automotive service operations and workshop processes.
Leadership coaching and stakeholder management skills.
Excellent communication and presentation skills.
Analytical mindset with a focus on continuous improvement.
Preferred Qualifications
Experience working with OEM standards (e.g. Toyota Ford Hyundai etc.).
Certified trainer (Train-the-Trainer or equivalent).
Proficiency in English (both written and spoken).
Benefits
Benefits
Competitive salary and performance-based incentives.
Opportunity to work in a professional automotive environment with global standards.
Continuous learning and development opportunities.
Comprehensive benefits package in accordance with company policy.
Required Skills:
Job Requirements Education & Experience Bachelors degree in Automotive Engineering Mechanical Engineering Business Administration or related fields. Minimum 5 years of experience in the automotive industry (service/aftersales preferred). At least 23 years in a training or L&D leadership role. Skills & Competencies Strong training design and facilitation skills. Solid understanding of automotive service operations and workshop processes. Leadership coaching and stakeholder management skills. Excellent communication and presentation skills. Analytical mindset with a focus on continuous improvement. Preferred Qualifications Experience working with OEM standards (e.g. Toyota Ford Hyundai etc.). Certified trainer (Train-the-Trainer or equivalent). Proficiency in English (both written and spoken).
Key Skills
- Sales Experience
- Mechanic Experience
- Customer Service
- Dealership Experience
- GM Vehicles
- Management Experience
- Upselling
- Auto Service Management
- Automotive Repair
- Computer Literacy
- Leadership Experience
- Automotive Service
