Willamette Medical Valley
Patient Access Representative Office Coordinator
Full Time: Full-Time Monday - Friday 8AM-430PM
Position Summary:
Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).
Essential Functions:
Responsible for greeting patients; check-in check-out scheduling and managing telephones and messages.
Collects and posts co-pays deductibles and past due patient balances at the time of service.
Processes all insurance referrals and/or pre-certifications.
Facilitates patient appointments with specialists imaging rehabilitation services physical therapy and any/all other facilities the provider recommends for patient care.
Serves as a referral resource for patients clinical and front office personnel should a patient call or be present within the office.
Handles information requests including reviewing files and records answering inquiries and responding to incoming work requests.
Greets visitors and communicates with patients and providers.
Checks patients in and completes the intake process to include insurance verification and updating demographic information.
Collects appropriate co-pays and communicates any financial liability to the patient.
Organizes and sets up appointments for some of the providers as needed.
Follows up on special function needs.
Performs electronic chart pre-load process. Also scans documents to the patient electronic chart
Performs administrative or clerical duties as assigned including filing reception scheduling and data entry
Performs other duties as assigned.
Minimum Qualifications:
Minimum Education High school diploma or equivalent required
Requires critical thinking skills decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) -
Preferred Minimum Work Experience 2 years Medical Office experience
Preferred Experience with Medical Referrals
Why Choose Us:
Health (Medical Dental Vision) and 401K Benefits for full-time employees
Competitive Paid Time Off / Extended Illness Bank package for full-time employees
Employee Assistance Program mental physical and financial wellness assistance
Tuition Reimbursement/Assistance for qualified applicants
Professional Development and Growth Opportunities
And much more
EEOC Statement:
Willamette Valley Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color race sex age religion national origin disability genetic information gender identity sexual orientation veterans status or law
Required Experience:
IC
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