Job Title:Cloud Engineer

Work Place Flexibility: Hybrid

Legal Entity:Entergy Services Inc.-ESI (OLD)

JOB SUMMARY

As a Cloud Engineer within Entergys Cloud Application Services group youll provide IT guidance and services to internal clients as well as execute the delivery and ongoing support of cloud-based products and services applications and overall solutions. This role provides the opportunity to engage in the full application lifecycle: from interacting with business customers to understand and design optimal solutions to performing hands-on development configuration deployment and support of the addition youll be working with industry-leading cloud technologies such as to support some of Entergys most critical business processes such as customer engagement customer service and relationship management.

JOB DUTIES

• Provide operational support ensuring production systems are online and achieving highest levels of availability.
• Provide routine and emergency support for production applications including restoration of production environment following outages.
• Learn and understand client business needs and objectives; recommend and design applications and make enhancements that meet customer business needs. Generate requirements that are based on functional upgrades third-party apps and innovations. Support the design development and testing of applications.
• Capture customer epics and user stories as part of AGILE project development.
• Ensure that project functional design maximizes out-of-the-box capabilities of cloud platforms.
• Develop application features with configuration and custom code development when applicable.
• Communicate and resolve application interface issues. Coordinate any changes upgrades and testing with support providers for legacy systems.
• Embrace a continuous delivery environment by supporting processes standards and DevOps tools for version control release management automated testing and deployment.
• Provide support for the development of IT strategies roadmaps and business cases inclusive of financials contracts or projects.
• Provide senior technical guidance to the support team by serving as escalation point for complex support issues and performing peer reviews for application changes.
• Serve as lead and participate in teams 24 hour on-call rotation.

MINIMUM QUALIFCATIONS

Minimum education required:

• Bachelors Degree in Computer Information Systems Computer Science or related technical degree or equivalent work experience

Minimum Experience Required:

• At least 6 years solution design experience.
• Provide operational support ensuring production systems are online and available; this includes non-business hours on-call support.
• Support the design development and testing of cloud applications and enhancements.
• Understand client business needs & objectives.

Minimum knowledge skills and abilities required of the position:

• Customer-focused approach to accomplishing tasks efficiently
• Highly motivated and ability to work with moderate direct supervision
• Effective Teamwork and Inclusion (e.g. works collaboratively builds collaborative relationships)
• Good written and oral communication skills
• Experience in administering cloud-based solutions such as is desired.
• Experience developing applications in a language such as Salesforce APEX Java C# C or is desired.

Any certificates licenses etc. required for the position

Preferred certifications:

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Platform Developer I

Primary Location: Texas-The WoodlandsArkansas : Little Rock
Texas : The Woodlands
Job Function: Information Technology
FLSA Status: Professional
Relocation Option:
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 122351
Travel Percentage:Up to 25%

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEO page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.