Senior Strategic Operations and Enablement Manager Real Estate and Facilities

Job Posting:

Since 1953 Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure better homes and better businesses. We exist to make our customers complex projects simple successful and sustainable. We proactively solve problems adapt and grow to continuously serve our customers communities and each other. Ferguson a Fortune 500 company is proud to provide best-in-class products service and capabilities across the following industries: Commercial/Mechanical Facilities Supply Fire and Fabrication HVAC Industrial Residential Trade Residential Building and Remodel Waterworks and Residential Digital Commerce. Ferguson has approximately 36000 associates across 1700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of at a company you can believe in.

Job title: Senior Strategic Operations and Enablement Manager - Real Estate and Facilities

Role summary

The Senior Strategic Operations and Enablement Manager is a department-focused role who partners closely with the Real Estate and Facilities Management leadership team to drive alignment execution and measurable business impact across Ferguson. This role serves as a central connector across functions translating strategy into action enabling leaders to focus on what matters most and ensuring initiatives scale effectively as Ferguson continues its growth trajectory.

Operating at the intersection of strategy operations communication and analytics this role brings structure to complexity connects teams to shared priorities and reinforces the Ferguson Way through disciplined execution collaboration and continuous improvement.

Location: Newport News VA at our Headquarters location. We would consider Remote for the right individual outside of the area.

Key responsibilities

Enterprise Strategy & Leadership Enablement

• Act as a strategic partner and extension of leadership supporting enterprise priorities tied to growth operational efficiency and customer impact.
• Translate leadership direction into clear actionable initiatives with defined owners timelines and outcomes.
• Coordinate strategic planning cycles roadmap reviews Leadership Offsites and executive operating rhythms.
• Ensure leadership alignment by tracking decisions commitments and follow-through across functions.

Cross-Functional Integration & Operational Excellence

• Serve as a central hub connecting Real Estate Design Project Management Facilities Management and Real Estate Operations supporting coordination timing and clarity across teams while preserving functional ownership and accountability within each service line.
• Identify gaps redundancies or friction points across workflows and proactively facilitate solutions in partnership with functional leaders to improve speed clarity and scalability.
• Own enterprise documentation standards shared materials and knowledge management to support consistency and repeatability.
• Anticipate risks and execution challenges elevating issues with fact-based recommendations.

Value Creation Metrics & Performance Management

• Create and maintain enterprise-level scorecards rollups and executive-ready reporting that tracks progress against enterprise priorities financial impact and operational critical metrics partnering with functional data and analytics teams across service lines as source-of-truth owners.
• Provide concise leadership-ready insights that support decision-making and resource allocation.
• Ensure initiatives deliver measurable value aligned to Fergusons financial operational and customer objectives.
• Synthesize complex information into clear narratives that demonstrate impact and reinforce accountability.

Executive Communication Engagement & Brand

• Lead development of leadership-level presentations partner updates and enterprise communications.
• Shape a cohesive internal brand and storytelling approach that clearly communicates purpose progress and impact.
• Plan and implement leadership forums town halls and partner engagements that promote alignment learning and collaboration.
• Ensure consistency of messaging materials and visual standards across enterprise initiatives.

Change Management Stakeholder Engagement and Quantifiable Impact

• Inspire change management efforts by proactively identifying risks addressing resistance and enabling adoption across enterprise initiatives.
• Design and implement partner engagement strategies that ensure clarity alignment and sustained momentum throughout initiative lifecycles.
• Act as a strategic bridge between leadership and frontline teams translating enterprise priorities including critical metrics into clear actionable plans.
• Define track and communicate measurable outcomes for RE&F initiatives including cost savings cycle time improvements and resource optimization.
• Deliver executive-ready storytelling that synthesizes strategy data and results into clear narratives that reinforce accountability and value creation.

Talent Enablement & Continuous Improvement

• Champion continuous improvement and operational rigor across ways of working without displacing functional leadership or team ownership.
• In partnership with Human Resources support associate development initiatives including curated learning paths internal mobility and capability-building programs.
• Monitor industry and enterprise standards to inform improvements in process tools and organizational effectiveness.
• Reinforce the Ferguson Way by modeling accountability collaboration and a bias toward action.

Preferred Experience and Qualifications

• 8-10 years of experience in operations strategy program management or leadership enablement roles.
• Demonstrated success partnering with senior leaders and influencing outcomes without direct authority.
• Strong problem-solving skills with experience developing dashboards tracking critical metrics and synthesizing insights.
• Outstanding ability to convey ideas clearly in writing and speech including presentations suited for leadership-level audiences.
• Proven ability to manage multiple complex initiatives in a fast-paced growing environment.
• Advanced proficiency in PowerPoint and other presentation and document creation software.

At Ferguson we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental physical and financial well-being of our associates. Our competitive offering not only includes benefits like health dental vision paid time off life insurance and a 401(k) with a company match but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs including mental health coverage gender affirming and family building benefits paid parental leave associate discounts community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A) which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information