Service Manager – Compute, Storage, Databases & Application Server (MD7)
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
How you will make an impact:
As Service Manager you are responsible for the functional management of the external IT partner in the
areas of Compute Storage Databases and Application Server. You ensure that contracted services are
delivered reliably cost-effectively and in line with business needs.
The role combines strong technical knowledge in the datacenter domain with operational discipline and
strategic responsibilities. You safeguard service stability manage escalations oversee capacity and
resource planning and continuously drive improvements in service quality and processes.
You act as a key interface between business units security procurement local IT entities and the external
partner.
Your Responsibilities:
Manage and coordinate the external IT partner
Monitor and ensure compliance with Service Level Agreements (SLAs)
Control and optimize budgets within the assigned scope
Handle escalations related to service incidents and deviations
Conduct capacity and resource planning (compute storage databases application servers)
Drive strategic service development (technology roadmaps process improvements)
Act as a key interface between business units security procurement local IT entities and the
external partner
Qualifications :
Required key competencies and qualifications:
- Professional experience in IT infrastructure:
- Compute (Windows Linux VMware etc.)
- Storage (NetApp Cloud Storage Solutions)
- Databases (Oracle Microsoft SQL Postgres etc.)
- Application Servers (Apache Tomcat JBoss/WildFly Oracle WebLogic Oracle Forms)
- Solid experience in managing external partners and applying service management practices
- Strong technical understanding of modern hybrid datacenter architectures
- Strong analytical and solution-oriented mindset
- Strong communication skills and experience working in cross-functional international teams
- Strategic mindset with the ability to contribute to long-term planning
- High level of ownership; structured and proactive working style
- Strong team player with the ability to collaborate in an international environment
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Customer Service
- Computer Operation
- Computer Skills
- FedRAMP
- Management Experience
- Retail Sales
- Upselling
- NIS
- IT Service Management
- Heavy Lifting
- Unity
About Company
METRO is a leading international wholesale company with food and non-food assortments that specialises in serving the needs of hotels, restaurants and caterers (HoReCa) as well as independent traders. Around the world, METRO has 15 million customers who can choose whether to shop in o ... View more
