Guest Service Agent Front Office
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
What you will be doing:
As a Guest Service Agent (Front Office); you will have the opportunity to showcase your customer services skill and create memorable moments for our guests from the this role you will report to Assistant manager on duty on a daily basis and work within a creative and supportive team environment. Some of your key duties will include:
- Provide quality service to the customer by responding to their requests promptly efficiently and courteously during check-in check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard and guest messaging effectively handling all calls promptly and professionally.
- Assist reservations sales calls as required. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Qualifications :
Your experience and skills include:
- Previous Front Office Reception experience preferably in a hotel or resort environment
- Professional telephone manner and exceptional customer service skills
- Excellent communication interpersonal and time management skills
- A friendly and positive can-do attitude who enjoys working in a team
- Excellent grooming and presentation standards
- Proficient computer skills Word Excel PMS and Outlook
- Previous experience with Opera Cloud or similar PMS desirable however not essential
- Current full driver license is desirable however not essential
- The flexibility to work shifts including early mornings evenings and weekends
- Candidates must hold full time working rights in Australia
Additional Information :
What is in it for you:
- ALL Heartist Employee benefit card offering discounted rates in Accor accommodation worldwide and dozens of partners discounts.
- Learning programs through our Learn your Way Academy platforms ongoing training and development opportunities (self-pace virtual webinars face to face)
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Laundered uniform
- Duty Meal
Your team and working environment:
This is a stand out opportunity to step up in a high profile position. We seek out those who do whats right; make things better; and prioritise our people. Our leaders need to show that they support and encourage; take time to listen and act; make time for their people; and take time out to have a laugh as often as possible.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
