High Risk Case Manager

TheHigh-RiskCase Manager is afront-lineadvocate first responder to a victim in need. TheHigh-RiskCase Managermaintainsa caseload of domestic violence victims who have been assessed andidentifiedat being at the highest risk for intimate partner homicide and providescasework services to clients including crisis counseling safety planning advocacy information and referrals emergency financialassistance and claims -RiskCase Manager acts as the liaison to all membersontheHigh-RiskTeam andfacilitatesa coordinated responsetoenhancevictim safety and offender accountability.

Qualifications

• Bachelorsdegree in Human Services field preferred and/or 3 to 5 years relevant work experience. Human services counseling and/or advocacy experience a plus.

Position Responsibilities

• Complete intakes with victims seeking services as outlined by policy and procedure todetermineeligibility for services andidentifyvictim needs.

• Receivereferrals from various sources and outreachto all referrals to completespecializedHigh-Riskintake.

• Review consent and confidentiality with victims on a regular -Riskreleases with clients who consent toHigh-RiskTeam andreleases.

• Collaborate with the multi-disciplinary High Risk Response Team to create effectivesystemsinterventions and comprehensive safety planning toassistclients.

• Prepare and present case information at the monthly High Risk Team meetings

• Be available to addresshigh riskemergencies during non-business hours

• Expand service reach by researching community organizations and providing community outreach through presentations and tabling events

• Maintain and increase knowledge of lethality assessments and best practices for homicide prevention and refine program procedures in collaboration with the Director and the Project Coordinator for the Universal Response to Domestic Violence

• Maintain statistics from several databases and prepare reports as needed with emphasis on outcomes of theHigh-RiskTeam andmaintainup-to-date client records

• Provide eligible and needed servicestovictimsincluding but not limited to crisis counseling safety planning advocacyaccompaniment informationand referrals and Office of Victim Services claims filing.

• Assessclients for the potential of intimate partner homicide using aresearch basedlethality assessment and knowledge andexpertisein intimate partner violence

• Meet withvictims in person and over the phone to provide ongoing services support and needs assessments.

• Accompany victims of crime as needed while providing crisis counseling information and referralsassistancewith crime victims compensation claims criminal justiceadvocacyand personal advocacy.

• Establish andmaintainliaisons within the District Attorneys Office Law Enforcement hospitals attorneys social services and other community agencies and stakeholders.

• Accompanyvictimsto hospitals police departments Title IX hearings court and other community agencies or locations during regular and irregular hours which may be on short notice.

• Review all assigned Office of Victim Services claims regularly and ensure claims are effectively managed.

• Provide information and referrals to allvictimsin need by following the agencys protocol.

• Evaluate and dispense emergency financialassistanceto victims as needed and approved by supervisors.

• Cover incoming calls on the 24-hour Domestic Violence and Rape Crisis/Crime Victims hotlines for a designated period during business hours and after hours through the on-call rotation.

• Provide community outreach through presentations and tabling events.

• Assistwith fundraisers andspecial events(some of these may be outside agency hours of operation).

• Build and maintain effective and trusting relationships withprofessionalin the Criminal JusticeSystemincluding but not limited to officers attorneys Child Protective Services workers etc.

• Complete all administrativetasks asassigned ona timelybasis including but not limited to documenting all activities preparing weekly and monthly activity reportsmaintainingup-to-date case records and inputting into the client database.

• Maintain statistics updated client records and prepare reports as needed.

• Complete andmaintaintraining certification as NYS DOH Rape Crisis Counselor.

• Complete NYS Mandated Reporter training; report any behavior or implication of behavior of child abuse to theappropriate authorities.

• Other duties as assigned.

Skills & Abilities:

• Clear and effective communication both orally and in writing.

• Ability to work effectively when under extreme pressure.

• Ability to work independently but relate issues tomanager asappropriate.

• Ability to work effectively and respectfully as part of a large team

• Possess empathy and compassion

• Possess out of theboxthinking resourcefulness and strong advocacy skills.

• Ability to develop andmaintainworking relationships within respective law enforcement agencies other communityagenciesand stakeholders.

• Ability to remain organized and complete administrative tasks such as documenting activities and maintaining up-to-date records in a timely manner.

• Strong computer skills including a working knowledge of an e-mail package and MS software programs: Word and Excel
  

Essential Requirements:

• Must have a cellphone willing to use for work (will be reimbursed) with effective coverage for the Dutchess County area.

• Must be able to get to and from various work locations throughout the day andduring oncall hours.

• Must be reachable outside of office hours as needed and have the ability to work irregular hours on short notice.

Benefits:

• Medical dental and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation holiday sick and personal time package (2 weeks vacation in first year 13 paid holidays per year 12 sick days per year and 4 personal days per year).
• Access to Family Services Compassionate Leave Programwhere employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

#INDCP

Family Services Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact

Family Services is an equal opportunity employer. We follow federal state and local laws prohibiting discrimination in hiring and employment.

Must be authorized to work in the United States without work sponsorship.