Customer Experience (CX) Accounts Receivable Supervisor Gulf Coast Region

Location:

How will you CONTRIBUTE and GROW

The Customer Experience (CX) Accounts Receivable Supervisor is responsible for the supervision of a team of CX Representatives and Specialists. This role will be responsible for evaluating and enhancing practices and procedures impacting the customer experience in an innovative customer centric and commercially oriented environment with the expressed purpose of implementing digital capabilities to optimize each step of the customer journey and positively transform business processes. The goal is to create and maintain an effortless customer experience resulting in increased customer loyalty advocacy and increased purchases.

We are looking for you !

Recruiter: Deondre Taylor / /

• Develop and implement a plan to achieve the divisional accounts receivable goals monitor/measure receivable performance and provide support/reporting to Division management.

• Provide training and education to CXRs and CXSs related to credit policies and procedures. Identify issues with billing pricing or other customer experience areas. Escalate credit sign-offs as appropriate and ensure audits of customer accounts for compliance.

• Implement Division plans for maximizing cash collections and appropriate handling of the accounts receivable portfolio.

• Negotiate the resolution of collection matters with customers escalating critical matters to CX Accounts Receivable Manager.

• Develop and maintain close working relationships with the Regional Company AVPs DMs Account Managers and Branch Managers.

• Work closely with the Division related to master data customer pricing sales tax and cylinder control.

• Support the Division Customer Experience organization through goal-setting evaluations positive feedback discipline and on-going coaching ensuring activities are performed within department and Company policy.

• Identify staffing issues with performance evaluations training and scheduling of resources.

Are you a MATCH

Required Qualifications and Competencies:

• Minimum of two years in a team leader or supervisory role. Candidates without a degree need an additional two years supervisory experience.

Preferred Qualifications and Competencies:

• Associate or Bachelor degree

• Two-plus years accounts receivable experience in a high-volume fast-paced environment with some experience as a Customer Experience Representative.

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical dental and vision plans short-term and long-term disability life and accidental death and dismemberment (AD&D) insurance Employee Assistance Program (EAP) pre-tax commuter transportation benefit parental leave vacation sick time floating holidays jury duty and funeral/bereavement leave and paid holidays for all eligible full-time employees.

Additionally we offer our eligible employees a 401k plan with company matching funds tuition reimbursement discounted college tuition for eligible employees dependents and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas we are committed to building a workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas an Air Liquide company is a leading U.S. supplier of industrial medical and specialty gases as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18000 associates Airgas fosters a culture of safety customer success sustainability and innovation. Airgas associates are empowered to share ideas take initiative and make decisions.

Airgas is a subsidiary of Air Liquide a world leader in gases technologies and services for industry and healthcare. Present in 60 countries with approximately 66500 employees Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas you matter and so does the work you do. As a member of our team you play an important role in the success of your team making sure our products are created sustainably and delivered safely and turn youll find a welcoming workplace where youre valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.

Airgas an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact us by email at

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