Claims Team Manager

The Opportunity:

We are looking for a Claims Team Manager to join our Leedsbased Claims Team on an 18month fixedterm contract. Youll work from our brandnew innovative citycentre offices right next to the train station.

Youll play a key role in the leadership of our Prompt Resolution Team (PRT) a team that delivers fast efficient highquality claims handling for cases where speed and service matter most.

If you want a leadership role that truly makes a difference to customers colleagues and the wider business this is the one.

What Youll Be Doing:

As a Claims Team Manager you will:

Lead & Inspire

• Support the Head of Insurance Claims in running and overseeing the UK Claims Team

• Take the lead on managing the PRT including coaching 1to1s and developing a highperformance culture

• Act as a trusted deputy for the Head of Insurance Claims when required

Drive Performance

• Ensure all PRT claims are handled proactively accurately and in line with our Claims Philosophy

• Produce monthly performance reports and quarterly updates for senior leadership

• Monitor team objectives support development and maintain high service standards

Deliver Excellent Claims Handling

• Manage your own varied caseload across multiple classes of business

• Work efficiently to meet deadlines and drive claims to effective settlement

• Analyse trends act on feedback and champion continuous improvement

Build Strong Relationships

• Maintain excellent communication with key brokers and partners

• Support oversight of external service providers and TPAs to ensure highquality performance

• Contribute to wider team projects and help shape the future of the claims function

What Were Looking For:

Youll thrive in this role if you have:

• Previous claims experience in Property or EL/PL

• Proven leadership skills or a clear ability and desire to step into leadership

• Legal qualifications or strong claims expertise with a commitment to studying towards CII

• Good Microsoft Office skills and the ability to learn inhouse systems quickly

• Excellent written and verbal communication skills

Whats in it for you:

• A great starting salary plus bonus & strong benefits package

• 25 days paid holiday plus Bank Holidays with the opportunity to buy / sell extra leave

• Fantastic company pension scheme private medical and dental cover life assurance travel insurance cover income protection season ticket loan as well as other great benefits on offer

• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part

Choose Apply Now to fill out our short application so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

#LI-PC1

#LI-Hybrid #PlayYourPartUK