Regular & Digital Giving Officer Development and Alumni Relations Office 98892 Grade 6

Position Details

Corporate Strategy Planning & Management Information Systems

Location: University of Birmingham Edgbaston Birmingham UK

Full time starting salary is normally in the range 33002 to 35608 with potential progression once in post to 39906

Grade 6

Full Time Permanent

Closing date: 17th February 2026

This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.


Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global university.We want to attract talented people from across the city and beyond support them to succeed and celebrate their success.

We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full potential.With almost 5000professionalservices jobs in awide rangeof functionsin Edgbaston andin our campus inDubai there are plenty of opportunities foryou to be able to develop yourcareer at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and depending on the role we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible working.In addition you will receive a generous package of benefits including 40 dayspaid holidaya year one paid day a year for volunteering occupational sick pay and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on site.On campus we havea state-of-the-artsports centre with pool shopsplaces to eat and drinkour own art gallerymuseumand botanical gardens.

Find out more about thebenefits of working for the Universityof Birmingham

Background

Our University has a proud history of philanthropy stretching back to its foundation in 1900.With a clear vision to change the lives of the people of Birmingham Joseph Chamberlain raised the funds required to build the University from citizens and corporations based locally and around the globe. Since then philanthropy has continued to play an important role in shaping the University. There have been a number of fundraising campaigns including a 1m urgent capital appeal after the Second World War and a 1.4m campaign to fund the Vale student village in the 1960s.In 2015 we closed the Circles of Influence Campaign raising 193 million making it the largest HE fundraising campaign outside Oxbridge and London.

The University of Birmingham is a global institution working within a diverse and vibrant City offering an inspiring education to our students and undertaking critically important research. We are a place of open critical thinking and the creation sharing and dissemination of knowledge. Professional Services put students at the heart of all they do and enable an exceptional educational experience. They provide outstanding support to our researchers and help the University to grow its influence regionally nationally and globally. They ensure the Universitys resources are used wisely manage and improve the infrastructure which sits at the heart of the institution and support decisions to be made quickly and based on sound evidence. Our Birmingham Professional programme operates across the University supporting colleagues to network and collaborate offering opportunities to learn and develop contributing to the delivery of the Universitys objectives and helping everyone to understand the broader context within which we work.

DARO exists to support our academic and student community by engaging inspiring and celebrating alumni individuals and charitable funders who give their money time and networks to support the Universitys strategic priorities.The Office which is comprised of five teams is focused on fundraising and volunteering from alumni organisations and individuals who are passionate about changing lives through funding various research projects supporting student bursaries mentoring students and providing internships as well as providing a versatile programme of engagement opportunities for our global alumni community.

As an office we are committed to sustainability and value green working practices. The environment is an integral part of our campaign and we encourage eco-friendly ways of working in order to have a positive impact on our campus and global surroundings.

Role Summary

Are you looking to develop a career in Regular Giving at a prestigious organisation

The Regular & Digital Giving Officer role is your opportunity to be a part of a dynamic and innovative team and to take our programme to the next level. We are keen to explore ways to grow our programme via crowdfunding giving days and by developing a mid-level/leadership giving programme. Our Regular and Digital Giving Officer will play an important role in scoping piloting evaluating and establishing these new strands of income generation.

Main Duties

The Regular and Digital Giving Officer will excel in the following areas:

• Responsibility for the setting up and day-to-day coordination of our annual Telethon campaign and associated student employees (call room supervisors student callers) - from coordinating the recruitment of telephone campaign staff and delivering training days to assessing and tracking weekly campaign performance and managing follow-up letters and email communications to donors.
• Assist the Head of Regular Giving with the planning and delivery of Digital Fundraising campaigns including Giving Days Fundraising Emails as well as Digital Giving platforms. Develop and build engaging Fundraising pages on our website to maximise online donations
• Provide bespoke guidance and advice for community fundraisers (alumni staff and students) and administer our Just Giving page and any other digital fundraising platforms.
• Identify compelling donor case studies and create impactful digital content for social media and digital giving platforms
• Work with the Head of Regular Giving the Donor Experience Team the Data Team and the Comms Team to develop and deploy stewardship programmes including onboarding retention and upgrade journeys for regular givers
• Work closely with the Legacy and Endowment Manager and the Philanthropy Team to identify match funding for calling and digital campaigns.
• Undertake data analysis to understand campaign performance and donor behaviour and motivations to help grow the regular giving programme and act on any trends or recommendations.
• Act as the first point of contact for incoming Regular Giving donor queries and use of DAROs CRM system to keep records up to date including recording interactions with alumni and supporter ensuring data is recorded to a high-quality standard and in line with relevant policies and regulations and that all gifts are logged accurately and acknowledged/thanked in a timely manner.
• Ensure that all Regular Giving telephone and online fundraising campaigns are delivered on time and within budget and that internal finance procedures are followed at all times. This will include working closely with the Gift Accounting Team.
• Understand the relevant charity Freedom of Information and Data Protection legislation making sure all fundraising campaigns are GDPR compliant
• Create informative and supportive external professional relationships within the HE (regular Giving) sector and the wider charity sector to gain information and intelligence to keep abreast of the latest developments in the sector
• Promote equality and value diversity acting as a role model fostering an inclusive working culture and creating a motivating environment with ongoing coaching and support particularly for telephone campaign staff and their graduate employability skills.
• Support the Universitys sustainability agenda through resource efficient working.

Person Specifications

• Educated to degree level or equivalent experience.
• Experience of working in fundraising for Higher Education (HE) or the charity sector preferably in Regular Giving or Individual Giving
• Knowledge of coaching and leading others preferably students telephone fundraisers through work assignments ongoing developmental discussions and constructive feedback.
• Strong interpersonal skills and the ability to interact effectively with a wide range of audiences including senior colleagues donors alumni academics students and external organisations.
• Ability to work collaboratively and effectively with other members of DARO and the wider University with the desire to support colleagues in the achievement of their individual and the collective goals
• Strong verbal and written communication skills including the ability to prepare and present information and reports for a range of audiences.
• Proven analytical skills with experience of working with databases and analysis of large data sets knowledge of Blackbaud CRM is desirable.
• Demonstrably high level of organisation skills and strong attention to detail with experience in coordinating and prioritising multiple projects and the ability to work under pressure.
• Good all-round IT skills including competence with all aspects of MS Office (especially Excel) email the internet and virtual meeting platforms.
• Familiarity with managing different digital fundraising platforms.
• Knowledge of the Direct Debit process is desirable.
• Awareness of the relevant charity Freedom of Information GDPR and Data Protection legislation.
• The flexibility to work unsociable hours (evenings and weekends) when required.
• Knowledge of the protected characteristics of the Equality Act 2010 and how to actively ensure in day-to- day activity in own area that those with protected characteristics are treated equally and fairly.

For an informal conversation about the role please contact Angeles Garcia at .

View our staff values and behaviourshere


Use of AI in applications:We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.


We believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideasinnovationand debate at the heart ofUniversitylife. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN Race EqualityCharterand Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyonehas the opportunity tosucceed. We are also committed to sustainability which is a key part of our strategy. You can find out more about our work to create a fairer university for everyoneon our website.