Customer Contact Advisors x7

No customer contact experienceNo problem!Well provide you with all the training and ongoing support youll need to make sure youre equipped to deal with the customer queries youll handle.

Whether youre speaking to customers over the phone through webchat or by emailin our busy Contact Centre youll be personable empathetic andknowledgeable. Some queries might be trickier than others but by taking full ownership of the problem and getting to the heart of the issue youll be able to find a solution and do the right thing for our customers.

All we ask is that you...

Be a true customer championgoing the extra mile each and every time

Love a challenge and smashing targets

Be a problem solver look for creativesolutions to challenges

Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers

Look for ways we can continuously improve our processes and make them even better for our colleagues and customers

Are a whizz at computers and can get up to speed on a variety of computer systems in no time

Are resilient and can keep a cool head under pressure turning tricky situations into positive ones

In this role youll be on the front line of our customers experience and youll play a pivotal role in helping Abrigo from strength to strength by making sure our customers are at the heart of everything we do.

If this sounds like what youre looking for and you want the opportunity to make a difference to our customers lives we want to hear from you!

Abri is a large housing provider who own and manage more than 58000 homes and various community assets serving around 113000 customers across the South of England.

We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms

Wereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.

• Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
• Wereinvesting in our communities to address local issues and create opportunities for everyone

As we growwerere-establishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategicobjectivescan be found at.