Customer Service Representative Trouble Shooting 1
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Job Location:
Gold Coast - Australia
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Foundever is a global leader in the customer experience (CX) industry. With 150000 associates across the globe were the team behind the best experiences for 750 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We have an exciting opportunity within our growing team!
Work from home positions available forCustomer Service Representative who thrive at trouble shooting! Wow customers with your natural ability to provide excellent customer service and technical skills!
Provide inbound merchant support over thephonefor a market leader in the Payment Processing industry.
Job Summary
Start date: 27 October 2025
Six weeks in office training
Work From home after training
Support customers via phone by answering general inquiries filing new service requests and following up on existing ones
Respond to customer queries in line with defined processes and procedures
Resolve customer issues efficiently meeting KPIs
Provide email support (1020% of customer interactions)
Maintain attention to detail and accuracy in data entry and record-keeping
Be a reliable empathetic and customer-focused team member
Availability to work Monday to Friday:
7:30 AM 4:00 PM (AEDT)
8:30 AM 5:00 PM (AEST during daylight savings)
This role begins on-site at ourGold Coast officefor training transitioning to work-from-home after 6 weeks
Primary Job Responsibilities
Comprehensive 4-week comprehensive training and a 2-week nesting period with ongoing coaching and support
Opportunities for career development and leadership training
Access to a freeEmployee Assistance Programfor you and your immediate family
Performance-based bonus incentives
Supportive workplace culture focused on your growth and development
Be part of a fun fast-paced and diverse team
Additional Information
Applicants must:
Hold valid work rights in Australia
Be willing to undergo a full background screening including mandatory police checks
If youre passionate about providing outstanding customer service and eager to join a supportive forward-thinking team apply now and start your journey with us!
All applicants must provide Australia work rights and be willing to undergo full background screening which includes police checks an essential and mandatory requirement.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
