Administration & Customer Service Assistant
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Job Location:
Port Macquarie - Australia
Yearly Salary:
$ 65000 - 68000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Administration and Customer Service Assistant Port Macquarie
Port Macquarie NSW
Ready for your next opportunity Busways is looking for an Administration and Customer Service Assistant at our Port Macquarie Depot.You have the chance to make a key difference in the community by ensuring safe and reliable transport services every day!
WhatYoullBe Doing:
- Answer all incoming calls from customers answering enquiries.
- Act as the first point of contact for customers contacting or visiting the depot.
- Assist Manager with customer complaints Student behaviourfeedbackand enquiries in a professionalempatheticandtimely manner in line with Busways standards and processes.
- Assist the Manager and in responding to Major incidents Fleet Breakdowns Two Way radio communications.
- Reconciliation for banking/petty cash/driver floats.
- Conduct drug and alcohol testing and/or tasks asrequired.
- Assist with Driver uniform supplies.
- Site Inductions
WhatYoull Bring:
- Demonstrated Knowledge including; complaint handling employee relations work health & safety policies & procedures inclusion & diversity.
- Excellent written and verbal communication skills.
- Strong knowledge of Microsoft Office Suite (Word Excel Outlook PowerPoint) and CRM systems with the ability to quickly learnnew technologies.
- Exceptional phone manner with the ability to be warm and confident on the phone.
- Must be an Australian Citizen Permanent Resident or have working rights in Australia
What We Offer You:
At Busways wedontjust transport people - we care about every part of the be part of a supportive collaborative team in a modern office environment with great benefits including:
- Career growth opportunities
- Flexible work - up to two working from home days flexible start/finish times
- A supportive team culture with regular lunches and social events
- Employee Referral Program - generous cash bonuses
- Fitness Passport - discounted access to multiple fitness facilities
- Confidential support viaTelusHealths Employee Assistance Program
Who We Are:
For over 80 years Busways has proudly delivered reliable safe and high-quality bus services across NSW and South Australia. With a team of 2800 peoplewerecommitted to ensuring every journey is a positive experience transporting over 53 million passengers annually.
How to Apply:
Think this sounds like your perfect fit Please apply via theApplybutton. This ad will expire on 06/03/2026. All applicants will receive an outcome via email. Please include the following in your application:
- Acover lettertelling us who you are and whyyoud be a great fit for this role!
- A currentresumedetailing your experience.
Please Note:The successful applicant will be offeredan initial12 month fixed-term contract with the intention of then becoming a permanent employee. This is part of Busways hiring policy for all admin roles. Our rate of conversion to permanent positions is over 90%.
QuestionsContact our Recruitment Team onor
Busways is an Equal Opportunity Employer. We encourage applications from all individuals including Aboriginal and Torres Strait Islander peoples and candidates from diverse backgrounds.
No agency applications please.
Required Experience:
Junior IC
Key Skills
- EAM
- Electrical Controls
- Cyber Security
- Business Administration
- Corporate Marketing
