Role Overview

The Director of Strategic Partnerships will lead the development and execution of C&W Services Partner Alliance Program a critical component of our growth strategy designed to accelerate revenue expand capabilities and create long-term community impact.

This role is highly program- and project-management driven responsible for identifying onboarding and managing a portfolio of strategic partners across three core dimensions of our partnership strategythe Three Cs:

• Commercial driving revenue pipeline and joint go-to-market opportunities
• Capabilities expanding and enhancing service offerings through complementary partners
• Community aligning with partners that share our values and commitment to social and economic impact

This initial hire will focus primarily on Commercial and Capabilities partnerships while helping to establish the foundation frameworks and relationships that will allow the Community pillar to scale over time.

Key Responsibilities

Partnership Strategy & Development (Commercial Capabilities Focus)

• Research identify and prioritize potential strategic partners aligned to commercial growth and service capability expansion.
• Lead outreach discovery conversations and relationship development with prospective partners.
• Evaluate partners against the Three Cs framework with near-term emphasis on revenue generation and capability enhancement.
• Support leadership in structuring and negotiating partnership agreements teaming arrangements and strategic alliances.

Partner Workshops & Opportunity Discovery

• Plan facilitate and lead structured partner workshops (virtual and in-person) using C&W Services standardized Partner Alliance framework.
• Identify joint commercial opportunities co-designed solutions and priority pursuits emerging from partner discussions.
• Translate workshop outputs into actionable plans pursuits timelines and ownership.

Business Development & Pipeline Management (Commercial)

• Partner closely with the business development organization to project-manage partner-driven pipeline opportunities.
• Facilitate discussions between partner teams and internal BD leaders to ensure the right conversations are happening at the right levels.
• Track opportunities deadlines next steps and accountability across multiple partners and pursuits.
• Support co-selling motions pursuit strategy alignment and opportunity vetting.

Internal Enablement & Operational Integration (Capabilities)

• Introduce partners to appropriate geographic operational and functional leaders across C&W Services.
• Ensure partners are well-integrated into internal operating structures and understand how to engage with C&W Services teams.
• Serve as the central point of coordination between partners and internal stakeholders.

Community Alignment & Program Foundation

• Incorporate community and values alignment into partner evaluation and engagement discussions.
• Collaborate with leadership to help define how community-focused partnerships are identified measured and communicated.
• Support marketing PR and leadership on partnership announcements impact storytelling and program updates related to community outcomes.
• Help lay the groundwork for future expansion of the Community partnership pillar.

People Leadership & Team Development

• Manage and develop direct report(s) supporting partnership operations enablement or pipeline management.
• Provide coaching prioritization and accountability to ensure consistent execution of partnership initiatives.
• Scale team structure and responsibilities as the Partner Alliance Program grows.

Program Operations Metrics & Governance

• Manage multiple partners and initiatives simultaneously with strong discipline around timelines and outcomes.
• Track and report key partnership metrics including:
  • Partner-driven pipeline and pursuits
  • Revenue realized or influenced
  • Partner activity and engagement levels
• Develop executive-ready dashboards scorecards and updates to demonstrate value creation and impact.

Qualifications

Experience

• Bachelors degree and/or MBA or advanced degree preferred but not required7 years of experience in strategic partnerships alliances vendor management business development program management or operations
• Prior experience managing or mentoring team members is strongly preferred
• Strong background in project or program management with experience managing multiple initiatives simultaneously
• Experience working cross-functionally with sales operations marketing legal and executive leadership
• Experience in consulting enablement or operational roles is a plus

Skills & Competencies

• Exceptional verbal written and presentation communication skills
• Strong facilitation skills; comfortable leading structured workshops and executive-level discussions
• Highly organized deadline-driven and comfortable holding teams accountable
• Self-starter with the confidence to operate independently and influence without authority
• Strong analytical and reporting skills; comfortable tracking pipeline revenue and activity metrics

What Success Looks Like

• A scalable well-managed partner network focused on commercial growth and capability expansion
• Consistent measurable contribution to pipeline and revenue growth through partnerships
• Strong internal adoption of partners across business development and operations
• Clear visibility into partnership performance outcomes and impact
• A solid foundation in place to expand the Community partnership pillar over time

C&W Services is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

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