Chief of Staff
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Job Location:
Camp Springs, MD - USA
Yearly Salary:
$ 126384 - 164301
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary
Protect your homeland and defend your culture. Join USCIS Americas frontline defense against illegal foreign infiltration and fraud.
As a Chief of Staff you will oversee the complex administrative responsibilities of the office serve as an expert consultant on broad projects and programs and provide advice and guidance to senior management on sensitive issues.
- Organizational Location: This position is located in the Department of Homeland Security U.S. Citizenship and Immigration Services within the Office of Civil Rights and Equal Employment Opportunity and are assigned based on the need of the agency.
- Directs the strategic and administrative responsibilities of the offices administrative programs including finance human capital communications training logistics and emergency management.
- Serves as an expert advisor on administrative programs of significant impact to the office. Maintains sufficient knowledge of related laws regulations and policies to apply new theories and developments to situations.
- Evaluates and recommends long-range plans and objectives for supporting the offices operations which can serve as the basis for substantial changes in the office.
- Establishes and maintains relationships with stakeholders on administrative programs.
- Leads special studies and initiatives that impact office personnel and programs.
Conditions of employment
Conditions of Employment:
- You must be a U.S. Citizen or U.S. National to apply for this position
- Successfully pass a Background Investigation including financial disclosure
- You must pass a drug screening
- You must submit resume and supporting documentation
- Males born after 12/31/1959 must be registered with the Selective Service
- Political appointees may require OPM approval before on-boarding
- USCIS applies the Telework Enhancement Act of 2010 to its telework program
LOCAL COMMUTING AREA: The address listed on your USA Jobs profile or resume must show that you reside within the local commuting area of the announced duty location unless on an approved exemption* OR currently located at an approved USCIS location**. In these cases you can apply for any location.
*An approved exemption is defined as a military spouses approved work at home Reasonable Accommodation or temporary long distance remote status.
**An approved USCIS location is defined as pre authorized space designated for use by the program office or directorate.
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Supervisory/Managerial Probationary Period: You may be required to serve a twelve-month probationary period upon appointment to this position. You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 02/06/2026.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 02/06/2026.
Application Limit: This vacancy is limited to the first 40 applications received. All applications received prior to midnight 11:59 PM (ET) of the day the application limit is reached will be accepted and considered. If the application limit is not reached by the closing date of the announcement all applications received during the open period will be considered. Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached if applicable. If you choose to edit your application after it has been submitted it will be removed from consideration until you re-submit your application. The date your application is last submitted will be used to determine whether you meet the cut-off criteria.
- Managing multiple administrative programs for an office to include budget formulation and execution human capital planning and workforce management programs.
- Providing expert guidance to senior management officials on the resolution of extremely sensitive and complicated issues.
- Planning organizing and completing analytical studies related to key organizational programs.
- Writing reports or other working documents that provide authoritative guidance on complex program issues.
- Adjusting administrative program operations to meet changing priorities within available resources.
Please ensure EACH work history includes ALL of the following information:
- Job Title (include series and grade if Federal Job)
- Duties (be specific in describing your duties)
- Employers name and address
- Supervisor name and phone number
- Start and end dates including month day and year (e.g. June 18 2007 to April 05 2008)
- Start and end dates for each grade/pay level if youve held a federal position.
- Full-time or part-time status (include hours worked per week)
- Salary
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e. volunteer experience): Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build criteria competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer service.
Education
EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities including Presidential Memoranda Executive Orders interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Common definitions for hiring terms found in this announcement.
Additional information
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. ( Investigation: To ensure the accomplishment of our mission DHS requires every employee to be reliable and trustworthy. To meet those standards all selected applicants must undergo and successfully pass a background investigation. This may include a review of financial issues such as delinquency in the payment of debts child support and/or tax obligations as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page.
If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position.
DHS uses E-Verify an Internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
It is our responsibility to eliminate any risks to national security public health and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action up to and including removal from Federal service.
Note: If you previously retired from the Federal service and are receiving an annuity your salary may be offset by the amount of your annuity.
The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicants criminal history record before that individual receives a conditional offer of accordance with 5 U.S. Code 9202(c) and 5 C.F.R 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act may submit a written complaint to our Staffing Helpdesk.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
DHS offers competitive salaries and an attractive benefits package including health dental vision life and long-term care insurance; retirement plan; Thrift Savings Plan similar to a 401(k); Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information go to the DHS Careers website and select Benefits. Disabled veteran leave will be available to any Federal employee hired on or after November 5 2016 who is a veteran with a service- connected disability rating of 30 percent or more.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Senior IC
Key Skills
- Compliance Management
- Customer Retention
- Quality Assurance
- Customer Service
- Extensive Knowledge
- Account Management
- Front Office
- Telephone Calls
- Needs Analysis
- Cold calls
- Business Relationships
- Customer Complaints
- Sales Goals
- Sales Process
- New Clients
